Facilities Operations Specialist

Description

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It's our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as a Facilities Specialist is to provide operational expertise and coordination to support Northern Tool + Equipment locations nationwide by ensuring timely resolution of facility-related issues, maintaining safe and functional environments, and partnering cross-functionally to minimize business disruption and control costs. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities:

Facilities Operations & Help Desk Management

1. Monitor, manage, and document facilities-related work orders using the company's Help Desk/CMMS platform, ensuring accurate records and timely resolution.
2. Triage and assign service requests to internal teams, external vendors, or other departments as appropriate, including after-hours and weekend coverage as part of an on-call rotation.
3. Serve as a primary point of contact for retail store leadership regarding facilities issues, providing updates, guidance, and resolution timelines.

Vendor & Maintenance Management

1. Manage facilities maintenance and repair activities within assigned areas of responsibility, including defining scope of work, obtaining competitive bids, and overseeing vendor performance.
2. Negotiate and administer preventive maintenance (PM) programs for assigned equipment and systems in alignment with company standards and cost objectives.
3. Coordinate warranty-related repairs by verifying coverage, working with vendors, and ensuring timely resolution.

Project & Capital Support

1. Support capital and non-capital projects such as store openings, remodels, closures, and major repairs by coordinating vendors, scheduling work, and authorizing asset procurement or removal.
2. Assist with planning and execution of complex repairs, providing recommendations, cost estimates, and timelines to management.

Financial & Budget Adherence

1. Track, manage, and document facilities-related expenses within assigned budgets.
2. Identify cost-saving opportunities, analyze spending trends, and make recommendations to management to improve operational efficiency.
3. Ensure SOP adherence to budgeting and reporting requirements.

Risk, Safety & Compliance

1. Partner with Property Management to identify landlord-responsible items and ensure work is coordinated per lease agreements.
2. Support life safety, emergency response, and compliance-related repairs to ensure continued business operations and a safe working environment.
3. Participate in facilities audits and inspections as required.

Communication & Collaboration

1. Maintain clear and proactive communication with supervisors, retail leadership, vendors, and internal partners regarding issues, risks, and project status to ensure a coordinated work effort and team approach.
2. Escalate critical issues appropriately to minimize operational impact.

What you will bring to the table:

• Associate's degree or equivalent work experience; bachelor's degree preferred
• 1-3 years' work experience in facilities coordination, maintenance, or vendor management
• Strong mechanical aptitude and continuous desire to learn
• Ability to manage multiple priorities and projects in a fast-paced environment
• Strong customer service skills and sound decision-making abilities
• Ability to gather and manage information from a variety of internal and external sources and work independently to accomplish established goals
• Strong written and verbal communication skills
• Excellent knowledge of MS Office applications, especially Excel
• Promotes safety awareness and adheres to all company safety, security and regulatory policies and procedures
• Willingness to participate in an on-call rotation
• Ability to travel up to 4 times per year for 1-3 days at a time
• Demonstrates Northern Tool + Equipment's 12 Core Competencies

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota's Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We're looking for people who share our blue-collar work ethic. If you're the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we'd love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you'll enjoy a comprehensive and competitive compensation package that includes:

• Competitive Pay: Earn $47,500 to $68,400 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday - Friday, complemented by a hybrid work schedule that allows you to work both remotely and in the office.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don't have to wait for payday-access your earnings whenever you need them for added financial flexibility.
• Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones.
• Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job-you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!