Customer Service Representative

Title: Customer Service Representative

Location: Kansas City, MO

Duration: June 8 – July 16, 2026 (6-week contract)

Compensation: $20-$25/hour on W2

The Role: As a Customer Service Representative, you are the face of our transportation operation. You will assist guests with navigating shuttle systems and provide essential information to ensure a safe, efficient, and welcoming environment. This role is ideal for individuals who enjoy working on their feet, interacting with the public, and playing a hands-on role in a major global event.

Key Responsibilities:

• Guest Assistance: Greet passengers, provide clear directions, and assist guests with boarding and exiting shuttles/buses.
• Flow Management: Help direct pedestrian traffic to ensure load zones remain organized and efficient.
• Communication: Provide accurate information to event attendees and act as the first line of support for passenger questions.
• Safety Support: Assist in maintaining order within the transportation hubs and alert operations management to any issues or safety concerns.

What We’re Looking For:

• 1–2 years of professional experience in a Customer Service role is required.
• Preferred: Prior experience in event-based or on-site customer service environments.
• A friendly, professional demeanor and strong communication skills.
• A proactive, "can-do" attitude—you are comfortable in a fast-paced setting.
• Ability to stand for long periods and navigate high-traffic environments.
• Availability: Must be available for 40-hour work weeks, including weekends and varying shifts throughout the tournament.