Receptionist

Job Description

Job Description

Receptionist / Front Desk Coordinator

Epiphany Family Services, a behavioral health services provider, is seeking a dependable, professional, and welcoming Receptionist/Front Desk Coordinator. This position serves as the first point of contact for clients, families, visitors, and community partners.

The ideal candidate will provide oversight of daily front desk operations, maintain a safe and organized reception area, and protect the privacy and confidentiality of every client. This employee must be available to open and close the office, serve as a trusted key holder, and ensure that established opening, closing, security, and administrative procedures are followed.

Essential Duties and Responsibilities

• Welcome clients, families, visitors, and vendors in a courteous, respectful, and trauma-informed manner.
• Answer, screen, and route telephone calls promptly and professionally.
• Schedule, confirm, reschedule, and cancel client appointments as authorized.
• Provide daily oversight of the front desk and help ensure consistent coverage and workflow.
• Open the office at the beginning of the business day and complete all required opening procedures.
• Close and secure the office at the end of the business day in accordance with company procedures.
• Serve as an authorized key holder and safeguard office keys, access codes, and security information.
• Confirm that doors, windows, equipment, confidential records, and designated office areas are properly secured before leaving.
• Monitor the reception area and notify appropriate staff of safety, security, or facility concerns.
• Maintain client sign-in procedures while protecting confidential information.
• Collect, organize, and distribute incoming mail, deliveries, documents, and messages.
• Assist clients with completing approved registration and intake paperwork.
• Verify that required forms are complete and route them to the appropriate team member.
• Accept and document payments when assigned, following established financial procedures.
• Maintain a clean, calm, organized, and welcoming front desk and waiting area.
• Provide basic administrative support, including filing, scanning, copying, data entry, and document preparation.
• Communicate urgent client concerns to the appropriate clinical or supervisory staff without attempting to provide clinical advice.
• Follow HIPAA requirements and all Epiphany Family Services policies regarding privacy, confidentiality, safety, and professional conduct.
• Assist with training and supporting front desk personnel or coverage staff as assigned.
• Perform other related administrative duties as needed.

Required Qualifications

• High school diploma or equivalent.
• Previous receptionist, front desk, customer service, or administrative experience.
• Ability and willingness to serve as a key holder and reliably open and close the office.
• Ability to maintain strict confidentiality and handle sensitive behavioral health information appropriately.
• Strong organizational, communication, and customer-service skills.
• Professional telephone and in-person communication skills.
• Dependable attendance, punctuality, and the ability to work independently.
• Ability to manage multiple priorities in a busy office environment.
• Basic proficiency with computers, email, electronic scheduling systems, and standard office equipment.
• Sound judgment and the ability to follow safety and emergency procedures.
• Ability to successfully complete all required background checks and employment screenings.

Preferred Qualifications

• Experience working in a behavioral health, mental health, healthcare, social services, or family-services setting.
• Familiarity with HIPAA and confidential health information.
• Experience coordinating or overseeing front desk operations.
• Experience using electronic health record or practice-management software.
• CPR, First Aid, or crisis-response training.

Core Competencies

• Professionalism and dependability
• Compassionate and respectful client service
• Confidentiality and discretion
• Leadership and accountability
• Attention to detail
• Organization and time management
• Calm decision-making
• Teamwork and communication
• Cultural sensitivity and trauma-informed interaction

Physical and Scheduling Requirements

• Ability to sit, stand, walk, bend, and perform routine office tasks throughout the workday.
• Ability to operate standard office equipment.
• Ability to lift and carry office materials weighing up to [insert weight] pounds.
• Availability to work the assigned opening and/or closing schedule.
• Ability to respond appropriately to office safety, security, and emergency situations.

Equal Employment Opportunity

Epiphany Family Services is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

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