(Auraria) Business Operations Coordinator

Business Operations Coordinator

This is a Non-Classified position, performing the outlined duties with the Auraria Higher Education Center.

Who we are: - Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link: The Auraria Campus Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, BenefitHub and outstanding retirement plan. So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for.

Job Summary: - The Business Operations Coordinator provides administrative, financial, and operational support to the Parking & Transportation Services office. This position assists with daily business activities, revenue processing, permit sales, customer service, and the maintenance of accurate financial and operational records. The Business Operations Coordinator helps ensure that business procedures are followed, automated systems function properly, and customers receive professional and consistent service. This is a hands on role that supports the department's business operations and may require occasional evening or weekend work.

Essential Job Functions: - Business Operations Support Support daily business operations and ensure compliance with established policies and procedures. Review sales reports and verify revenue coding accuracy prior to submission. Assist with audits and revenue collection activities for parking operations and special events. Identify and resolve financial transaction discrepancies in coordination with Business Services Maintain financial records and documentation for audit, reporting, and compliance purposes. Collections & Citations Contact customers with delinquent citation accounts to collect payments or establish payment arrangements. Research and locate customers using available databases and information resources. Maintain records of collection activities, customer communications, and payments received. Respond to and resolve customer billing inquiries and disputes. Prepare and submit reports on outstanding accounts and repayment status. Administrative & Project Support Serve as liaison with third-party collection agencies regarding delinquent citation accounts. Assist customers with collection account inquiries and citation-related issues. Maintain collection project records and files. Prepare reports and track collection activities and account status. Customer Service Provide professional customer service to students, employees, visitors, vendors, and campus partners. Respond to inquiries regarding parking permits, citations, payments, and parking services. Resolve customer concerns and escalate complex issues as needed.

Application Requirements: - A completed application, and resume are required for consideration. Provide full responses to all required supplemental questions. Your answers will be used as part of the application screening.

Minimum Qualifications: - High School diploma or GED One (1) year of full-time experience in administrative support, customer service, business operations, or a related field. Experience handling financial transactions, cash handling, or revenue collection in a professional setting. Experience using computer systems for data entry, recordkeeping, or customer service functions. Valid unencumbered Colorado drivers license.

Conditions of Employment: - Must be able to successfully pass a criminal background check. Must maintain a valid unencumbered drivers license. Please note that if offered employment, candidates will be required to furnish a copy of their motor vehicle report (MVR) as part of the background check process.

Preferred Qualifications: - Two (2) or more years of experience in business operations, financial processing, parking services, or municipal/public-sector environments. Experience working with revenue collection systems, point-of-sale systems, or citation management software. Experience supporting audits, compliance reviews, or financial reconciliation processes. Experience working with State of Colorado Central Collection Services (CCS) or similar collections agencies.

Knowledge, Skills & Abilities: - Ability to establish and maintaining effective working relationships with a diverse population at all levels throughout the institution - and into the community. Ability to communicate in a positive and effective manner, across various modalities. Ability to balance multiple projects and tasks in a parallel to maintain attention to detail. Outwardly contributes to a respectful, positive, and professional workspace. Ability to establish work priorities, follow through, and meet established deadlines. Strong judgment and critical thinking skills. Ability to deliberately listen and communicate relevant information, anticipate problems, and offer suggestions for resolution.