Patient Conversion Specialist

Job Description

Job Description

Patient Conversion Specialist (Sleep Health) – Baltimore, MD

Pivotal Health | Full-Time | Onsite

Schedule: Monday–Friday

Shifts: 10:00 AM–6:30 PM • 11:30 AM–8:00 PM

Step Into a Sales Role That Actually Makes a Difference

If you’re coming from medical scheduling, retail sales, hospitality, or call center sales and love connecting with people, closing the deal, and driving results—this is your next move.

At Pivotal Health, you’ll use your sales skills to help patients take action on their health. This isn’t cold selling—every patient you speak with has already been referred. Your role is to build trust, handle objections, and guide them to say “yes” to improving their sleep and overall well-being.

What You’ll Do

• Handle inbound and outbound calls with patients who have been referred for home sleep testing
• Quickly build rapport and create a positive, engaging experience
• Break down the testing process, equipment, and insurance in clear, simple terms
• Handle objections with confidence and close patients on moving forward
• Collect any required upfront payments
• Document interactions and outcomes in CRM systems
• Partner with internal teams to ensure a smooth, high-quality patient experience

Who You Are

• A natural sales professional who knows how to connect, influence, and close
• Background in retail sales, hospitality, restaurant service, or inside sales
• Comfortable educating patients, asking for commitment, and overcoming objections
• High-energy, goal-oriented, and motivated by hitting targets
• Strong communicator who follows through and stays organized
• Able to work independently in a fast-paced environment

What You Bring

• High school diploma or equivalent
• 1-2 years sales or customer-facing experience (retail, restaurant, hospitality, or call center preferred)
• A customer-first mindset with a passion for helping people

What We Offer

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company-paid life insurance
• Employee Assistance Program
• Consistent Monday–Friday schedule (no weekends!)
• Company-provided equipment
• Opportunity to grow with a national leader in sleep health services

Why Join Pivotal Health?

• Turn your sales skills into a meaningful, healthcare-focused career
• Supportive, team-driven culture
• Work-life balance with a predictable schedule
• Make a real impact on patients’ lives while achieving personal success

Equal Opportunity & Compliance Statements

· STATEMENT OF POLICY: Pivotal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

· AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

· REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at View phone number on ziprecruiter.com or TTY 711 (Relay).

· EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.