Senior Program Manager

Position Description:

• Project & Program Planning: Develop comprehensive project plans, defining the scope, goals, and deliverables for initiatives in alignment with organizational and product roadmaps.
• AI & Operations Automation: Drive problem-solving and continuous improvement initiatives by leading cross-functional teams to design, implement, and scale AI automation solutions for the operations team, streamlining manual workflows and improving operational efficiency.
• Cross-Functional Facilitation: Facilitate the development effort by creating and monitoring an efficient, streamlined process between internal product/engineering teams and external payment vendors or financial partners.
• Data-Driven Communication: Effectively communicate status updates to stakeholders and leadership across multiple organizations, utilizing configured data and analytics dashboards to provide clear, quantitative measurements of progress.
• Delivery & Execution: Ensure project and program objectives, deliverables, and results are completed within the agreed-upon scope, timeline, budget, and allocated resources.
• Data Configuration & Problem Solving: Provide accurate and insightful analysis by configuring and manipulating data to solve complex operational and transactional problems, presenting this data in clear dashboard formats for executive presentations and reviews.
• Risk & Compliance Mitigation: Identify technical, operational, and financial risks inherent to payment processing, and create robust risk mitigation plans to ensure the timely and secure completion of projects.
• Payment & Checkout Domain Expertise: Serve as a subject matter expert in payments, transactional flows, and customer checkout experiences, ensuring our platform (Stripe) meets industry standards and delivers a frictionless user experience.

Key Responsibilities & Duties

• Program Planning & Execution: Define scope, timelines, and deliverables for initiatives, ensuring on-time and on-budget delivery.
• AI & Operations Automation: Lead cross-functional teams to design and implement AI-driven automation solutions that optimize manual operations workflows.
• Data Configuration & Problem Solving: Configure and analyze complex operational and transactional data to solve problems and build KPI dashboards.
• Cross-Functional Facilitation: Coordinate seamless collaboration between internal Product, Engineering, and Operations teams and external payment vendors.
• Stakeholder Communication: Deliver clear, quantitative progress reports and status updates to leadership using data-driven insights.
• Risk Mitigation: Identify technical, operational, and financial risks unique to payment processing and execute mitigation plans.
• Payment Domain (Stripe) Expertise: Serve as the subject matter expert on payment systems, transactional flows, and customer checkout experiences.

Skills Required:

• Product Management - Expected to assist with leading the product lifecycle, define user stories and product roadmaps, prioritize the backlog (e.g., in Jira), and collaborate with cross-functional engineering and design teams to deliver high-quality features.
• Automation - Expected to identify manual, repetitive tasks and implement automated workflows (e.g., using Ai tools like Gemini Pro and internal LLM) to improve team efficiency.
• Data/Analytics dashboards - Expected to assist with work in progress design suggestions to build, and maintain interactive and user-friendly dashboard (e.g., using Power BI) to track key performance indicators (KPIs) and translate complex datasets into actionable business insights.

Skills Preferred:

• Customer Checkout Customer Checkout - Preferred familiarity with online cart and checkout flows, fraud monitoring, payment gateways, billing systems, digital wallet integrations, and optimizing checkout conversion rates to reduce customer friction.

Experience Required:

Specialist Exp: 6 years in IT; 3 years in Program Mgmt., Expert in Proj Mgr

Education Required:

Bachelor's Degree

Education Preferred:

Master's Degree

Additional Information :

***POSITION IS HYBRID / 4 days per week in the office***

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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