Reservations Supervisor

Andaz Miami Beach Resort & Spa Beach is recruiting a Reservations Supervisor to join our luxury lifestyle hotel located in the heart of Mid‑Beach. Position Summary The Reservations Supervisor oversees the day‑to‑day operations of the Reservations Department, ensuring accuracy in bookings, adherence to brand standards, and delivery of exceptional guest service. This role supports the hotel’s revenue objectives by maximizing room sales, coaching the reservations team, maintaining strong relationships with internal departments and external partners, and ensuring all reservations processes operate efficiently and in alignment with Hyatt standards. Responsibilities & Duties Respond promptly and professionally to reservation inquiries via phone, email, and internal systems. Manage guest emails and the shared reservation email inbox. Accurately identify guest needs and communicate special requests to appropriate departments. Promote packages, offers, and upsell opportunities to enhance guest experience and maximize revenue. Manage group blocks, rooming lists, and individual reservations associated with groups. Monitor online travel agency (OTA) reservations and ensure accurate processing. Maintain extranet and guest messaging functions. Review arrivals daily to ensure guest preferences are honored. Process travel agent commissions. Oversee daily administrative tasks including reports and reservation audits. Ensure smooth coordination between Reservations, Sales, Front Office, and other departments. Provide proficient service of guest requests through Hyatt systems. Knowledge of Opera, Reserve, Revinate preferred. Strong telecommunication skills preferred. Ability to communicate in multiple languages, using translation services if necessary. Ability to manage phone calls and reservation tasks concurrently. Benefits Free room nights, discounted and Friends & Family room rates. Medical, dental and vision insurance with a 30‑day waiting period. 401(k) with company match. Free parking. Paid family bonding time and adoption assistance. Tuition reimbursement. Employee stock purchase plan. Discounts at various retailers including Apple, AT&T, Verizon and Headspace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are a results‑oriented individual with a passion for selling a vibrant, playful hotel that offers the perfect backdrop for meetings, weddings and special occasions, become part of Miami’s first Andaz luxury lifestyle resort – Apply now! #J-18808-Ljbffr