IT Support and Applications Specialist - (Hybrid - Tampa, FL)

About the Opportunity We’re looking for an IT Support & Applications Specialist with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. This hybrid role is based in our Tampa, Florida office and will support employees across ClearGov by keeping our devices, SaaS applications, access, and internal support workflows running smoothly. The IT Support & Applications Specialist will provide exceptional internal user support, administer and improve business applications, and own hands‑on employee lifecycle support. This includes new‑hire equipment preparation, onboarding readiness, account provisioning, offboarding, device recovery, and day‑to‑day support for the Tampa office. The role is expected to work from the Tampa office at least 2‑3 days per week and as needed for onboarding, offboarding, equipment inventory, device preparation, office connectivity, and other in‑person IT needs. This role is ideal for a mid‑level IT generalist who is comfortable supporting endpoints, SaaS tools, and users in a mixed‑device environment, and can operate independently day‑to‑day while partnering closely with teammates across the business. The IT Support & Applications Specialist will be a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great. Key Responsibilities Administer and support core SaaS applications, including productivity suites, collaboration tools, and line‑of‑business platforms Provision, configure, deploy, and support both macOS and Windows laptops, including new hires, replacements, and troubleshooting, ensuring all required applications, security tools, and access permissions are pre‑installed Own end‑to‑end onboarding and offboarding, including device setup and recovery, account provisioning/deprovisioning, access changes, and coordination with in‑office onboarding needs Prepare, store, track, and ship employee equipment, including laptops, chargers, peripherals, and related accessories, ensuring day‑one readiness for new employees and reliable device recovery during offboarding Manage system configurations, application settings, integrations, and overall lifecycle management Monitor, maintain, and troubleshoot systems on a daily basis, partnering with vendors and internal teams to resolve issues or outages Analyze application performance and recommend improvements, alternatives, or workflow enhancements Manage user accounts, roles, access permissions, and SSO/IDP platforms Support data flows, API connections, and system integrations between applications Train employees on new tools, features, and best practices to improve user adoption and efficiency Administer and support core SaaS tools including Google Workspace, Slack, Zoom, JumpCloud, Monday.com, and similar platforms Troubleshoot basic connectivity issues including Wi‑Fi, VPN, DNS, Tampa office network access, and employee device connectivity Support employee mobile devices (iOS and Android) for email, chat, MFA, and core apps Help administer, evaluate, and support approved AI tools such as Google Gemini, Anthropic Claude, OpenAI/ChatGPT, and similar platforms, including access management, user guidance, documentation, and responsible‑use support Collaborate with IT teammates to maintain a consistent, high‑quality user experience Support security and SOC 2 compliance efforts, including access reviews, evidence collection, patching, firmware updates, and overall device compliance via MDM or endpoint tools Ability to work in‑person at the Tampa office at least 2‑3 days per week and as needed for employee onboarding, offboarding, equipment preparation, inventory, device recovery, office support, and special company events Critical Skills/Experience Application Administration: SaaS platforms, system configuration, lifecycle management Endpoint Knowledge: Hands‑on experience supporting both macOS and Windows endpoints Environment Size: Experience supporting mid‑sized environments (~300 users+) Troubleshooting Expertise: Strong problem‑solving across applications and systems Integration & Workflow Understanding: APIs, automation tools, system connections Documentation: Clear, structured technical writing Customer Service & Onsite Support: Excellent communication, service skills, and comfort supporting in‑person office needs Security & SOC 2 Awareness: Understanding of best practices for data, devices, access controls, audit readiness, and compliance‑minded IT operations IAM/SSO: Experience managing users and access via JumpCloud, Okta, Azure AD, or Google Workspace AI Tooling & Automation: Exposure to scripting or automation (Bash, PowerShell, Python) is a plus; experience or strong familiarity with tools such as Google Gemini, Anthropic Claude, OpenAI/ChatGPT, or similar AI productivity platforms is preferred Networking Basics: Working knowledge of Wi‑Fi, VPNs, DNS, device connectivity, and office network troubleshooting The Ideal ClearGov Candidate Self‑motivated, self‑starter with a zeal to win Comfortable working independently and taking ownership of day‑to‑day IT needs Great communicator; strong oral and written skills Ability to think creatively and innovatively Hands‑on problem solver who enjoys untangling difficult technical and operational issues Quick study – able to pick up and apply new concepts in a hurry Track record of achievement Enjoys working on and helping to build outstanding teams Demonstrates an entrepreneurial spirit and gets stuff done Has a sense of humor and doesn’t take themselves too seriously Compensation Base salary range: $60,000 – $85,000 USD (exclusive of fringe benefits or potential bonuses). Final base salary will be determined by skills, interview performance, education, and experience. Hiring beyond the base range is not typical. Additional compensation and benefits are available. Benefits Competitive salary Quality medical, dental, and vision insurance plans Life insurance RRSP plan Personal time off policy Company-paid holidays observed Annual holiday “Dimming of the Lights” (aka reduced work hours) Parental leave Employee referral bonus ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada. ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know. At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better. #J-18808-Ljbffr