Senior Service Desk Technician - Level II & Escalation
Bailey Information Technology Consultants, LLC
Bailey Information Technology Consultants is seeking a Level I Service Desk Technician in Washington, DC. The role involves performing all Service Desk Technician duties, assisting in Knowledge Base article creation, and providing support and guidance to Level I technicians. Applicants should have a minimum of 4 years of IT Help Desk experience, along with expertise in Help Desk Administration and User Support. The CompTIA A+ Certification is also a requirement. This is an excellent opportunity for those looking to contribute to a dynamic tech environment. #J-18808-Ljbffr Bailey Information Technology Consultants, LLC
- ...complete a federal background investigation and maintain eligibility for access to government systems and facilities The Service Desk Technician Level II provides advanced technical support and performs all duties associated with Level I support while assisting with...Suggested
- Role Overview Perform Level I Service Desk Technician duties, assist in creating Knowledge Base articles, and collaborate with development staff... ...user requirements and workflows, and provide guidance and escalation support to Level I technicians. What You Will Do Perform...Suggested
- ...Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs... ..., is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal... ...assign appropriate priorities, and escalate complex incidents to Level II or...SuggestedFull timeRemote work
- ...seeking a Desktop Engineer (Level II) for a project at a large government... ...our IT managers, engineers, technicians, and the client to ensure the... ..., and courteous customer service at all times Work... ...customer support Efficiently escalate issues to higher tiers when needed...SuggestedFull timePart timeWork experience placementLocal areaRemote workFlexible hours
- Terrestris Global Solutions is seeking a Service Desk Technician II for the Central UNICOR office in Washington, D.C. This remote/hybrid position involves advanced Service Desk support, including troubleshooting workstation issues and managing user accounts. The ideal...SeniorRemote jobWork at office
- Children's National Medical Center in Washington, D.C. is seeking a Registered Nurse (RN) II for the Neonatal Intensive Care Unit (NICU). This role demands high-level care for critically ill newborns, collaboration with pediatric specialists, and adherence to nursing standards...Senior
- ...Service Desk Technician II Federal Prison Industries (UNICOR) – Information Technology Services Contract... ...work. KeenLogic offers Fortune 500-level benefits, including health, dental,... ...through ServiceNow. Prioritize and escalate issues as appropriate. Track ticket...SeniorFull timeContract workWork at officeRemote workMonday to FridayShift work
- ...Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys,...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
- Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to support a Federal Government customer in Washington DC. This remote position involves providing technical support for various devices, managing user accounts, troubleshooting...Remote jobFull time
- Service Desk Technician II Federal Prison Industries (UNICOR) - Information Technology Services Contract About the Project: Federal Prison Industries... ...application-related issues. The Service Desk Technician Level II supports account administration, workstation...Full timeContract workWork at officeRemote workMonday to FridayShift work
- Job Overview We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This... ...user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for...Full timeContract workPart timeWork at officeRemote work
$61.85k - $78k
Overview GovCIO is currently hiring a Senior IT Support Help Desk Specialist to join our team,... ...Responsibilities Serve as a primary escalation point for complex, high-impact incidents... ...and Experience Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+...SeniorFull timeCurrently hiringRemote workFlexible hours$105k
RWD Consulting, LLC is looking for a Clinical Training Specialist - Level II based in Bethesda, MD. This role focuses on developing and implementing health IT training programs and requires a Bachelor's degree along with a minimum of four years of relevant experience....Senior- RWD Consulting, LLC is seeking a Clinical Training Specialist - Level II in Bethesda, MD. This on-site position involves developing health IT training programs and assessing training needs using various instructional methods. The ideal candidate will have a Bachelor's...Senior
- ...currently seeking a IT Desktop Support Technician II to join our team in Arlington, Virginia... ...(PEVS) within Mission and Site Support Services under the Service Delivery Line of Business... ...), configuring them to maintain service levels. Installs devices as part of managed services...Remote work
- ...Responsibilities We are seeking Senior Technical Support Specialist... ...exceptional white-glove service to executives, senior leadership... ...a professional, concierge-level support experience that prioritizes... ...and mobility support. Escalate security or operational risks...SeniorRemote work
- AHU Technologies Inc is seeking a Senior Service Desk Technician in Washington, DC. This hybrid position requires providing technical support for standard Windows desktop applications and iOS devices. Candidates should have a minimum of 5 years of relevant experience and...Senior
$84.22k - $126.32k
...currently seeking a IT Desktop Support Technician II to join our team in Arlington, Virginia... ...(PEVS) within Mission and Site Support Services under the Service Delivery Line of Business... ...), configuring them to maintain service levels. Installs devices as part of managed services...Temporary workWork at officeRemote workFlexible hours$110.8k - $184.6k
...We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping... ...Cox family of companies. We are searching for a Senior Data Center Administrator or Data Center Administrator II who is a hands-on operational engineer responsible...SeniorWork at office$130k - $180k
# Senior Member of the Technical Staff - Customer Technical SupportAptivFull... ...Wind River's products and services.You will need to be sharp and... ...* Handle customer and defect escalations* Document customer issues and... ...and experience in high level languages and application of...SeniorLocal areaFlexible hours- ...Helpdesk Specialist is a first level rep to the Client... ...documenting issues, and alerting senior staff in a timely... ...multiple agencies ii. Provide desktop support... ...Columbia iii. Log and route service requests and incidents in... ...to both Call Center and Desk Side support Service/...Contract workWork at office
- Competitive Range is seeking a Tier II Helpdesk Lead/Central Area Business (CAB) Manager... ...role involves managing technical support services for the Department of Defense, ensuring the... ...trouble tickets, and ensuring high-level security and operational integrity. #J-18...Senior
- ...customized learning solutions, AP provides cradle-to-grave acquisition services and acquisition training; administrative support services;... ...closeouts, extensions, and cancellations. Provides high-level technical guidance to managers and staff on complex acquisition...SeniorLong term contractContract workFor contractorsFor subcontractor
- ...Technology systems. Address tier 2 and 3 service desk tickets, as well as applying resolutions... ...troubleshoot/solve problems for various levels of end users. The incumbent is also... ..., issues tickets, assigns priority, and escalates problems when necessary. Coordinates with...SeniorWork experience placement
$85k - $141k
...articles.Support and mentor junior and mid-level team members, providing technical... ...application support.Ensure adherence to service management processes (incident, problem,... ...Experience leading support teams or acting as escalation lead.Exposure to automation tools and...SeniorFlexible hours$79.62k - $100.39k
JDA Software is seeking a proactive Senior Executive Assistant II in Washington, D.C. This role provides high-level administrative support to a senior executive, managing complex calendars and coordinating meetings. The ideal candidate will have over 10 years of experience...SeniorFlexible hours- ...packages. Candidates should have at least 2+ years of related experience and a Bachelor's degree or equivalent. Certifications like IAT Level II required within 6 months of hire. A TS/SCI security clearance is mandatory for this position, with a focus on supporting...Senior
$103.8k - $218.1k
AgHires is seeking a skilled SharePoint Farm Administrator Level 3 in Suitland, MD. The candidate should have 6+ years of Information Systems... ...include managing SharePoint farms, administering IIS, and developing PowerShell scripts for automation. We offer a competitive...Senior- ...opportunity for an IT Help Desk Analyst to support U... ..., DC. As a Mid-Level IT Help Desk Technician for Team Submarine,... ...act as a Tier 2 escalation point, addressing challenging... .... Coordinate with senior engineers and... ...technical and customer service‑related matters...Civilian ContractorWork experience placementWork at officeRemote work1 day per week
- Job Summary The Program Support Analyst II provides intermediate-level analytical, policy, and management support to Washington Headquarters Services (WHS) leadership. The analyst plans... ...briefings, charts, and visual products for senior leadership. Provide recommendations...Full timeTemporary workWork experience placement
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