Server Support Technician

RCB Bank Information Systems Support

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we're looking for: Someone to support and maintain RCB Bank Information Systems in a distributed environment. Someone responsible for taking ownership of or assisting in problem resolution, proactive problem prevention, detection, circumvention, and resolution to root causes. Someone to provide application of software patches as well as release and version upgrades of operating systems and associated software to maintain supportability. Someone to assist day-to-day server operations, as well as other server-based duties as assigned.

What would make you a great fit:

• You possess working knowledge of CIFS, NFS, PKI, SSH, FTP/SFTP and TFTP platforms.
• You have experience with Infrastructure Monitoring solutions: configuring the tool, developing scripts, and evaluating/adjusting thresholds and reporting as appropriate.
• You have a solid understanding of general system and application security best-practices.
• You possess good technical problem-solving and interpersonal skills.
• You care about your community and have a desire to be involved.

What you'll do:

• Monitor and maintain RCB Bank Information Systems to ensure maximum uptime, reliable operation, and appropriate licensing of responsible systems; this includes management and alerting of disk space, memory and processor utilization via appropriately configured monitoring scripts and tools for both the Production Environment as well as the CyberVault.
• Assist in the management and maintenance of Windows core infrastructure services including Active Directory, DNS, DHCP, PKI, Group Policy and login scripts.
• Assist in the management and maintenance of Windows Servers. Provide support for the servers themselves as well as the products and services that rely upon them.
• Manage and maintain RCB Bank's Systems Management Platform (Ivanti Endpoint Manager); this includes day-to-day management of the EPM service and associated infrastructure, creation/management/orchestration of deployments, and delegation of tasks to identified Help Desk staff.
• Assist team members to ensure consistency of all server and application systems' disaster recovery operations, including replication and backup.
• Work tickets assigned via IT Service Management software, and provide support for the servers themselves as well as the products and services that rely upon them. Review event logs and take corrective action as required. Respond to alerts and emergencies when necessary.

What you must have:

• High school diploma or GED
• Minimum of one (1) year of experience working with Servers, Application Servers, or providing advanced help desk support for medium to large organization (20+ servers)
• Solid understanding of server- and PC-based hardware and operating systems
• Working knowledge of back-end software and systems such as VMware, Windows Server, SQL Server, Exchange, Active Directory, DNS, DHCP and Group Policy

What might set you apart:

• A combination of education and training equivalent to a bachelor's degree in computer science, information engineering or other related areas
• Certification or equivalent experience for CompTIA A+, CompTIA Network+, and/or Microsoft MCSE/MCSA

What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family's needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual responsible for this role must be able to perform job functions with indirect supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

What you might want to know about RCB Bank:

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications.

Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

RCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. RCB Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, "That's my bank!"

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.