Inside Sales-Customer Service Rep

Job Description

Job Description

This position is responsible for communication surrounding orders, quotes, deliveries and inquiries of those products manufactured or distributed through the company. A complete understanding of our product line offering is required.

This position requires a high degree of organization, strong follow-up skills, accurate and timely customer responsiveness, a service orientation and quick decision-making skills. Staying on top of multiple tasks is expected. Clear communication is needed. You must have an understanding of the shop capacities manufacturing and purchasing lead-times.

Qualifications:

• Customer Service Experience
• Strong Microsoft Office Skills
• Strong Math Skills
• The ability to read prints and interpret drawings and applying customer needs and expectations to the details on the drawings & prints.
• Organization skills, solid recording keeping and follow-up skills
• Conflict resolution skills
• Solid, honest, and open communication skills
• Capability to multi-task while maintaining composure is very important
• Ability to work with others and to influence without authority
• Analytical & reasoning skills are very important
• The need to quickly analyze and be decisive, while interpreting the needs of the customer

Education & Experience:

• Sales & Customer Service Experience
• Experience working with Oracle and JDE software beneficial, or similar Manufacturing/Distribution software experience
• A 4-year college/ or 2-year technical degree desired

Essential Duties & Responsibilities:

• Manage the Sales effort(s)
• Handle calls from customers
• Manage Sales Orders via ORACLE and JDE ERP EDI system
• Initiating Credit Requests
• Help to resolve customer service issues
• Help to investigate and respond to product quality questions and issues
• Develop stocking programs
• Maximize on-time delivery performance and customer satisfaction
• Manage projects as needed to improve the profitability of the company

Physical Demand:

• Must be able to lift up to 25 lbs.
• Able to stand, walk, lift and reach for a full 8-hour day.
• Periodical travel required

Work Environment:

• Noise is commonplace in the manufacturing environment, ear protection should be worn 100% of the time when in the manufacturing areas.
• Safety glasses are to be worn 100% of the time when in the manufacturing areas.
• Dirt, dust and grease will be present.
• Machines have pinch points, fast moving parts and protruding parts, which present themselves as a potential injury. All associates must be aware of these dangers and follow required PPE when in areas requiring these.

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