Inside Sales Coordinator

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information. What you’ll do: The Inside Sales Coordinator supports the Inside and Outside Sales teams by coordinating customer orders, processing quotations, facilitating communication across departments, and delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, vendors, and production teams to ensure orders are processed accurately and efficiently from quote through delivery. The ideal candidate is organized, customer-focused, and thrives in a fast-paced building materials environment. Sales & Order Coordination Support Inside and Outside Sales Representatives with daily sales activities and customer requests Prepare, process, and maintain accurate quotes, purchase orders, sales orders, and related documentation Monitor order status and coordinate updates to ensure timely order fulfillment Assist with product pricing, availability, and order revisions as needed Maintain accurate customer and sales records within company systems Customer Service Serve as a primary point of contact for customers via phone, email, and in-person interactions Respond to customer inquiries regarding products, pricing, order status, and delivery schedules Build positive customer relationships through responsive communication and exceptional service Resolve customer concerns by coordinating with internal departments and vendors Cross-Functional Coordination Collaborate with shipping, receiving, production, purchasing, warehouse, and delivery teams to ensure seamless order execution Coordinate with vendors to obtain product information, pricing, lead times, and order updatesAssist in resolving inventory, delivery, and product availability issues Support new customer onboarding and account setup activities Administrative & Operational Support Prepare reports, sales documentation, and administrative records as requested Maintain organized customer files and sales documentation Assist with receivables collection and account follow-up as needed Support continuous improvement initiatives that enhance sales processes and customer satisfaction Product Knowledge & Compliance Develop and maintain knowledge of company products, services, and industry trends Ensure compliance with company policies, procedures, and quality standards Perform additional duties as assigned What you’ll bring: Strong customer service and relationship-building skills Excellent organizational, multitasking, and time-management abilities Strong attention to detail and commitment to accuracy Excellent verbal and written communication skills Ability to work independently and collaboratively in a team environment Professional phone etiquette and problem-solving skills High school diploma or equivalent Experience in inside sales, sales support, customer service, order entry, or administrative coordination Experience in building materials, construction, millwork, cabinetry, or related industries preferred Familiarity with ERP, CRM, or point-of-sale systems (BisTrack or similar preferred) Proficiency with Microsoft Office applications, including Excel, Outlook, and Word Primarily office-based work environment within a branch or sales office Frequent interaction with customers, vendors, and internal departments Ability to sit and work at a computer for extended periods Occasional visits to customer locations or jobsites may be required May require flexibility to meet business demands and customer deadlines What you’ll earn Health Care Benefits 401(k) with employer match Paid Time Off QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. #J-18808-Ljbffr Beacon Roofing Supply, Inc