Training Process Support Specialist

The Training Process Support Specialist is responsible for delivering technical training to customers on specialized software used for power system planning and analysis. This role focuses on facilitating engaging and effective learning experiences by translating complex technical concepts into clear, user-friendly instruction. The position supports customer enablement through virtual and in-person training sessions, ensuring users gain a strong understanding of both foundational and advanced system functionality. The role requires strong presentation skills, technical aptitude, and the ability to adapt training delivery to diverse audiences. Job Responsibilities Deliver virtual and in-person training sessions covering foundational and advanced software functionality Facilitate hands‑on exercises, labs, and real‑world scenarios to reinforce learning and practical application Translate complex electrical and power systems concepts into clear, learner‑friendly instruction Assess participant understanding during sessions and adjust delivery to meet varying skill levels Collaborate with cross‑functional teams to ensure training content aligns with current system capabilities and best practices Gather and analyze learner feedback to improve training effectiveness and delivery methodsMaintain training readiness, including lab environments, datasets, and system configurations Support the development of blended learning solutions, including self‑paced and eLearning content Stay current on product updates, industry standards, and utility best practices Track and report training activities and outcomes as required Job Requirements Alternatively, a Bachelor’s degree with a strong background in adult learning, instructional design, or workforce education Minimum of 3 years of experience in training delivery, customer enablement, or a related role Strong presentation and facilitation skills with the ability to teach technical concepts to diverse audiences Familiarity with power systems concepts such as load flow, short circuit analysis, protection, reliability, and grounding Ability to communicate complex technical information clearly and effectively Experience supporting customer‑facing training for technical or software‑based solutions preferred Strong organizational skills and ability to manage multiple priorities Work Experience At least 3 years of experience in technical training, customer enablement, or related field Experience in power systems, utilities, or electrical engineering environments preferred Prior experience supporting enterprise software implementations or training engagements is a plus #J-18808-Ljbffr Equiliem