Front Desk Agent

Description Job Title: Front Desk & Hotel Operations Contributor The Residence Inn by Marriott Prescott is seeking a friendly, dependable, and versatile Front Desk & Hotel Operations Contributor. This position is hired primarily for the Front Desk and serves as a key point of contact for our guests. The contributor will also be cross-trained in other hotel disciplines, including public-area attendant duties, laundry, housekeeping support, and guest-room cleaning. Our cross-training approach creates more consistent service for our guests, improves teamwork between departments, and gives associates opportunities to develop a broader understanding of hotel operations. Although Front Desk responsibilities remain the primary focus, contributors must be willing and able to assist in other departments based on occupancy, staffing, and operational needs. Responsibilities: Welcome guests and provide friendly, professional, and personalized service. Complete guest check-ins, checkouts, reservations, room assignments, and payment processing. Answer telephone calls and respond to guest questions and requests. Explain hotel amenities, services, Bonvoy benefits, and local-area information. Monitor guest requests and follow through to ensure timely resolution. Maintain accurate records, shift reports, cash-handling procedures, and Front Desk communications. Maintain a clean, organized, and guest-ready lobby and Front Desk area. Communicate effectively with Housekeeping, Maintenance, Breakfast, and hotel leadership. Deliver guest supplies, linens, towels, and other requested items. Assist with cleaning and maintaining the lobby, hallways, elevators, restrooms, entrances, patio, pool area, and other public spaces. Assist with collecting, sorting, washing, drying, folding, and stocking hotel laundry. Support the Housekeeping department by stripping rooms, removing trash and used linen, restocking supplies, and performing other assigned duties. Learn proper guest-room cleaning procedures and assist with cleaning rooms when trained and operationally necessary. Follow all hotel sanitation, chemical-use, safety, security, emergency, and lost-and-found procedures. Complete required Marriott, company, and departmental training. Perform other reasonable duties based on hotel and guest needs. Job Requirements Prior hotel, Front Desk, customer-service, retail, or hospitality experience is preferred but not required. Friendly and professional demeanor with a genuine desire to help guests. Dependable attendance, punctuality, and reliable transportation. Strong communication, organization, and problem-solving skills. Basic computer skills and the ability to learn hotel systems. Ability to handle multiple responsibilities while remaining calm and professional. Willingness to be cross-trained and work in Front Desk, public areas, laundry, and Housekeeping. Ability to work independently and as part of a team. Ability to maintain guest confidentiality and follow cash-handling and security procedures. Flexible availability, including mornings, evenings, weekends, and holidays as scheduled. Ability to stand and walk for extended periods. Ability to bend, reach, kneel, push, pull, and perform repetitive movements. Ability to lift and carry up to 30 pounds regularly and up to 50 pounds with assistance. Ability to safely use cleaning products and personal protective equipment after training. High school diploma or equivalent is preferred. This position offers an excellent opportunity for someone who wants to build hospitality experience beyond a traditional Front Desk role. The ideal candidate is service-focused, flexible, and willing to step in wherever needed to help the team provide a clean, welcoming, and dependable experience for every guest. Residence Inn by Marriott Prescott and Ponderosa Hotel Management are equal opportunity employers. Employment decisions are made without regard to any status protected by applicable law. #J-18808-Ljbffr