Branch Specialist

Teller / Banker / Member Service Representative

We're seeking a teller / member service representative to support day-to-day branch activities in a high-volume, member-facing environment. This role is essential in ensuring smooth branch operations, exceptional member service, and accurate handling of financial transactions.

You will assist members in person, process teller-line transactions, identify potential fraud concerns, and provide guidance on available products and services. This role requires strong attention to detail, professionalism, and the ability to navigate multiple systems while maintaining excellent customer service.

Key Responsibilities:

• Assist members in person with inquiries, requests, and routine transactions.
• Perform teller-line activities for savings, checking, consumer loans, credit cards, and fraud resolution.
• Verify member identity and review account alerts or irregularities.
• Identify and escalate potential fraud or unusual activity.
• Demonstrate proficiency using multiple internal systems simultaneously.
• Recommend additional products or services to support member needs.
• Maintain compliance with operational, security, and customer-service procedures.
• Collaborate with branch staff to support daily operations and member flow.
• Perform additional duties as assigned.

Qualifications:

• Experience with cash handling in a fast-paced environment
• Strong computer proficiency and ability to navigate multiple screens
• Reliable attendance and adherence to schedule
• Ability to multitask in a structured, member-facing environment
• Strong verbal/written communication and active listening skills
• Professionalism and tact when handling member issues
• Good judgment, initiative, and decision-making skills
• Ability to work independently and as part of a team
• Composure under pressure and adaptability
• Strong organizational and time management skills
• Basic math skills and accuracy in financial transactions
• Ability to build rapport and maintain positive relationships
• Receptiveness to feedback and commitment to continuous improvement
• Customer-service experience, ideally within banking or a financial institution

The pay rate for this position is $17.00 - $22.00 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.