DELI/COFFEE SHOP BARISTA

Job Title

Coffee Shop Associate

Job Description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

Promote and follow company initiatives

Greet customers, answer questions, and suggest product to enhance service and meet sales goals

Maintain cleanliness of customer service area and equipment

Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard

Follow store policies and procedures

Perform cleaning tasks in accordance with the duty rosters and cleaning standards

Follow standards for merchandising, stocking, rotating, and storing all products

Follow cash handling and register policies

Follow inventory stocking and recording guidelines

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience

Ability to complete Initial Store Training and pass barista certification with a score of 90% or better

Ability to work in a fast-paced environment

Ability to work weekends on a regular basis, work any shift and work overtime as needed

Accuracy/attention to detail

Ability to organize/prioritize tasks/projects

Desired

Knowledge of company policies, procedures, and organizational structure

Familiarity with industry/technical terms and processes