Sr. Site Manager

Sr Site Manager

This person will lead a 3-person team at the largest office on a 13-location legal services account and serve as the designated successor and operational right-hand to the Senior Services Operations Manager, with responsibility for team leadership, customer success, SLA performance, and multi-site operational support.

• 5+ years of operations, office services, facilities, workplace experience, or managed services leadership experience.
• High school or GED is required
• Proven experience leading teams, including coaching, performance management, training, and employee development.
• Experience supporting multiple locations, remote teams, or geographically dispersed employees.
• Strong customer relationship management skills with the ability to build trust and credibility with office leadership and key stakeholders.
• Experience managing service delivery in an SLA-driven environment with accountability for metrics and reporting.
• Demonstrated success overseeing high-volume operational workflows such as digital mail, scanning, print production, records management, mail services, or similar business support functions.
• Advanced Microsoft Office skills, particularly Excel, Outlook, Teams, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills with the ability to make sound decisions independently.
• Excellent verbal and written communication skills with executive-level professionalism.
• Ability to manage multiple priorities, respond to escalations, and maintain service excellence in a fast-paced environment.
• Experience preparing and presenting monthly operational metrics, business reviews, and performance reporting.
• Ability to serve as the primary backup to the Senior Services Operations Manager and provide remote leadership support across a multi-site account structure.

• Legal, professional services, financial services, healthcare, or corporate headquarters experience.
• Experience supporting digital mailroom operations, production print, and scanning environments.
• Experience managing customer-facing services for 100+ employees.
• Experience supporting single-person and small remote site operations.
• Background with Ricoh, Xerox, Canon, CBRE, ISS, Sodexo, Aramark, Iron Mountain, Williams Lea, Epiq, or similar managed services organizations.

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.