Parts Specialist - Front Counter (FC)

Job Description

Job Description

Job Description:

Job Title: Part Specialist – Front Counter (FC)

Location: Topeka, Ks

Job Type: Full Time, Hourly, Non-Exempt

Shift: Monday through Friday (8:00am - 5:00pm)

Department: Parts

Supervisor: Parts Manager

Pay Range: $20.00-27.00

Job Overview: A Parts Specialist - FC is responsible for providing excellent customer service by assisting customers in selecting and purchasing parts, managing inventory, processing orders, and ensuring that the parts counter operates efficiently. This position requires strong product knowledge, attention to detail, and effective communication skills to ensure customer satisfaction.

Key Responsibilities:

Customer Service:

• Greet customers as they approach the parts counter, assisting with parts identification, inquiries, and sales.
• Provide recommendations for parts based on customer needs, vehicle or equipment specifications, and maintenance requirements.
• Process customer orders and provide pricing, availability, and delivery information.
• Handle returns and exchanges of parts in accordance with company policies.

Order Management:

• Take orders for parts in person, over the phone, or via Moblico and ensure timely fulfillment.
• Prepare parts for customer pickup, ensuring accuracy and completeness of orders.
• Create and maintain invoices and sales orders for customers.

Inventory Management:
Monitor parts inventory levels in showroom, ensuring stock is replenished as needed.

Parts Lookup and Sales:

• Use computer systems, catalogs, or part identification tools to look up part numbers and specifications.
• Process payment for parts through cash, credit, or other approved methods.
• Upsell additional products or services based on customer needs, including accessories and tools.

Communication and Collaboration:

• Coordinate with the warehouse or inventory team to locate parts and arrange for their timely delivery or pickup.
• Work with other departments, such as service or sales teams, to fulfill customer needs and resolve issues.

Administrative Tasks:

• Maintain accurate customer records, sales data, and inventory logs.
• Handle administrative duties such as filing, order tracking, and managing special orders.

Skills and Qualifications:
Customer Service: Strong interpersonal skills with the ability to interact effectively with customers and resolve inquiries or issues.

Product Knowledge: A solid understanding of the parts being sold, including their specifications and applications. Experience in the heavy-duty transportation industry is a plus.

Organizational Skills: Ability to manage inventory, keep the parts counter organized, and handle multiple tasks efficiently.

Attention to Detail: Precision in identifying, pricing, and packaging parts for customers.

Communication Skills: Clear verbal and written communication skills for interacting with customers and internal teams.

Computer Proficiency: Familiarity with inventory management systems, point-of-sale (POS) systems, and parts lookup software.

Sales Skills: Ability to up-sell and cross-sell parts and accessories.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in a parts counter or customer-facing role is preferred, especially in an automotive or heavy duty setting.
• Knowledge of specific parts systems or industry standards is a plus.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and move parts, which may be heavy or bulky.
• Manual dexterity for handling parts, tools, and paperwork.

Benefits:
Geis Dealer Group offers a competitive benefits package with more than 10 health insurance plan options, including comprehensive family healthcare coverage and support programs, allowing employees to choose the plan that best fits their needs.

• Competitive salary and performance-based earning potential.
• Health Insurance.
• HSA and FSA options.
• 401(k) with employer contribution.
• Dental and Vision Insurance.
• Paid Time Off.
• Paid Training and Opportunities for Advancement.

Geis Dealer Group is proud to be an equal‑opportunity employer and is committed to advancing diversity, equity, and inclusion (DEI) across all levels—valuing individuals of all backgrounds, identities, abilities, and perspectives to foster a workplace where everyone can thrive.