Service Technician - Detro Trailers

Job Description

Job Description

Job Title: Service Technician - Detro Trailers - Bainbridge, IN.

FLSA Classification: Non-Exempt (hourly)

Reports to: Store Manager

We’re not your average distributor. We’re your behind-the-scenes powerhouse — ready with stock, solutions, and support.

Detro Trailers LLC sits on approximately 32 acres, while our average inventory currently hovers between 400-600 trailers. The business also employs 9-11 people and serves the surrounding community as much as possible. Detro Trailers LLC still offers multiple leading brands of trailers such as Sure-Trac, Cargo Express, Look, Pace American, CAM Superline, Aluma, Air-Tow, Sport Trailers and Imperial along with several other manufacturers.

Today, just as it's been for the last 35 years, the main business objective of Detro Trailers LLC is still the same - Provide outstanding customer service while offering a quality trailer at the best possible price to the customer.

If this is how people describe you, please fill out the Employment Application for one of our openings. We would be happy to learn more about you.

Here’s a look at some of the great benefits we provide for our team:

• Medical, dental and vision insurance available – Co-pay plan and two high-deductible plans. You can choose a plan that is right for you and is it partially funded by Detro Trailers.
• Employee Assistance Program (EAP) – Free, confidential help when you need it.
• 401(k) Plan with a company match.
• Paid Time Off (PTO) starts accruing day one.
• Short term and long-term disability insurances paid for by Detro Trailers.
• Life insurance paid for by Detro Trailers.
• Paid holidays for time to relax and recharge.
• Paid bereavement time so you can grieve, be with loved ones, and take care of things when someone close to you passes away.

Job Summary: Perform routine maintenance and repairs on trailer, diagnosing and fixing issues related to brakes, tires, steering, suspension, and other trailer systems.

Essential Functions

• Troubleshoot and diagnose needed repairs based customer concerns. Provide estimates for repairs to customers. With approval, complete repairs.
• Perform routine maintenance checks and preventative maintenance on brakes, tires, steering, suspension, and other mechanical and electrical systems.
• Install accessories and make upgrades or modifications on new and used trailers.
• Ensure trailers meet safety standards and manufacturer specifications. Pointing out concerns to customers, recommending needed repairs.
• Address customer concerns, provide service updates, and work with customer to resolve concerns.
• Accurately complete work orders, test trailers – pulling behind a vehicle when necessary – for accuracy of the completed repair document repairs and maintain records of service performed.
• Follow all safety procedures and regulations, including OSHA, EPA, and DOT requirements while performing work.
• Unload freight trucks for trailer and parts deliveries.
• Assemble, test, and wash trailers as they arrive.
• Assist other service technicians as needed.
• Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

Working Conditions

• Ability to work flexible schedules including weekends and overtime, as needed.
• Ability to work in all weather conditions on retail trailer lots.
• Ability to regularly bend, stoop, twist, and lift while completing repairs and connecting trailers to vehicles.
• Must wear personal protective equipment where require.

Qualifications and Requirements

• High school diploma, GED or equivalent demonstrated skills and experience required.
• Equipment repair experience. Experience in trailer maintenance and repair preferred.
• Strong mechanical aptitude, ability to troubleshoot and diagnose problems, proficiency with basic welding, cutting torches and electric hand tools is required.
• Must have valid driver’s license and good driving record in order to drive company owned vehicles for testing of trailer for thoroughness and completeness of the trailer repair.
• Ability to work independently and in small teams, good communication skills (both written and verbal), and attention to detail are essential.
• Highly motivated.

Detro Trailers LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Detro Trailers LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.