Head of Supply Chain & Operations (USA)

Prenetics (NASDAQ: PRE) is a leading health sciences company with a focus on consumer health. The company went public on NASDAQ in 2022 and continues to pioneer innovative solutions in consumer health. IM8 is our newest venture, a next-generation health and wellness brand co‑founded with global icon David Beckham. Launched in 2024, IM8 has become one of the fastest-growing supplement brands in the world within just six months. Our flagship product, Daily Ultimate Essentials, delivers 92 clinically dosed nutrients in a single daily serving — trusted by 470,000+ customers and backed by a 12‑week randomised, controlled clinical trial. Why This Role Is Different Most ops roles inherit broken systems and spend years patching them. This one doesn't. IM8's product team has built something customers genuinely love — but at our growth rate, the operational machine has to scale faster than the rest of the business or it becomes the bottleneck on everything else. Every defect, late shipment, or kitting error reads as a brand promise broken — and on a subscription model with the LTV we're building, those errors compound. We need someone who treats operations as a brand asset, not a back‑office function. The Opportunity We are looking for a Head of Supply Chain & Operations — US to own end‑to‑end fulfillment execution and quality control across IM8's kitting, manufacturing coordination, and 3PL operations. You will serve as the operational backbone between manufacturers, 3PL partners, Customer Success, and executive leadership — ensuring accuracy, speed, and consistency as we continue to scale. Your mandate: make sure that what we promise customers is delivered flawlessly — every kit, every shipment, every time. What You'll Do Kitting & Fulfillment Operations Own the full kitting, pick‑and‑pack, and order fulfillment lifecycle across multiple SKUs and regions. Oversee workflows from component receipt through final shipment, ensuring accuracy, timeliness, and inventory integrity. Design and maintain structured workflows and controls to minimise errors and maximise operational efficiency. Manufacturing & Supply Coordination Work directly with manufacturing partners to ensure products meet IM8's quality, compliance, and specification standards. Track production schedules, specifications, and deliverables. Drive continuous improvement with manufacturing partners to lift quality, consistency, and throughput. Partner with Customer Success on replacements, exceptions, and post‑delivery resolution. 3PL Management & SOP Ownership Primary owner of 3PL performance across kitting, fulfillment, returns, and outbound shipping. Develop, document, and enforce detailed SOPs covering all logistics workflows, including returns and exception handling. Train and onboard 3PL partners to IM8 standards; create training materials and playbooks. Hold partners accountable to SLAs and quality benchmarks. Quality Control & Assurance Design and execute inbound and outbound QC protocols across manufacturing, kitting, and fulfillment. Identify defects, inconsistencies, or process breakdowns quickly and decisively. Lead root cause analysis and implement preventative, long‑term solutions. Protect brand trust by ensuring only top‑quality products reach customers. Process Improvement & AI Enablement Continuously identify operational bottlenecks across logistics workflows. Apply Lean principles and AI‑enabled tools to improve forecasting, inventory accuracy, reporting, and decision‑making. Test and scale automation and AI‑driven operational enhancements. Cross‑Functional Leadership & Communication Operational liaison between on‑site teams, overseas partners, and executive leadership. Provide daily and weekly reporting on fulfillment accuracy, inventory health, 3PL performance, and exceptions. Collaborate with Supply Chain, Customer Success, and Asia‑based teams across time zones. Travel up to 50% for cross‑regional operations, audits, and partner site visits. Data, Reporting & Accountability Build and maintain reporting dashboards covering order accuracy, turnaround times, returns, and defect rates. Use data to surface risks early, drive prioritisation, and inform leadership decisions. Ensure 3PL reporting is consistent, transparent, and aligned with internal metrics. What We're Looking For Non‑Negotiable End‑to‑end ownership credentials. You have personally owned kitting, pick‑and‑pack, and fulfillment operations at meaningful scale — or you have a clear, specific reason why this benchmark doesn't apply to your trajectory. If you can't make that case in a sentence, this isn't your role. Manufacturing + 3PL + customer‑facing experience. You've managed the full logistics cycle across all three at once, not just one. SOP discipline. Hands‑on experience training 3PL partners and enforcing SOPs across inventory, shipping, and returns. ERP fluency. Strong working knowledge of Microsoft Dynamics 365 or equivalent ERP / inventory management systems. Data‑driven. You drive performance and accountability with operational data and reporting, not vibes. AI‑native. Familiarity with AI or automation tools applied to logistics, inventory, or operations workflows. Stakeholder communication. Exceptional organisational, communication, and stakeholder management skills across global teams. Builder mindset. Comfortable with ambiguity, fast decision‑making, and shaping the playbook rather than inheriting one. Travel. Willingness to travel up to 50%. Nice to Have Lean Six Sigma certification or equivalent process improvement training. Experience scaling operations in high‑growth DTC, consumer health, or regulated product environments. Prior experience with multi‑SKU kitting at scale (subscription model preferred). Beat Claude Challenge Shortlisted candidates complete a role‑specific assignment, scored against a baseline we generate using Claude — same data, blind review. To advance, your thinking needs to be better than what the best AI produces. Ties don't advance. Want to stand out? Head to our GitHub repo and submit your Beat Claude challenge: #J-18808-Ljbffr