Medical Support Assistant - Salt Lake City, UT

Prime Physicians

Job Title: Medical Support Assistant (MSA)

Specialty: Administrative/Scheduling Support - Healthcare (MSA/Scheduler-Receptionist)

Place of Work (City/State): Salt Lake City, Utah (Remote - within 50 miles of Salt Lake City VA Medical Center commuting area)

Site: Salt Lake City VA Healthcare System (SLCHCS)

Location: 500 S. Foothill Drive, Salt Lake City, UT 84148 (Remote positions; no on-site requirement except for fingerprinting, PIV pick-up, or IT equipment retrieval at nearest VA facility)

Pay rate: $22/hr on W2

Duration: 1 Year plus 2 Option Years

Shift Schedule: Monday - Friday, 8:00 AM - 4:30 PM Mountain Time, excluding federal holidays, 8-hour shift per day.

How Many Shifts Needed Per Month: Approximately 20-23 shifts per month per FTE (standard federal business day schedule)

Credentialing / Onboarding Time: 6-8 weeks

Education: High School Diploma or GED equivalent (minimum)

Experience Needed: Minimum 6 months of customer service experience; prior medical scheduling, VA system experience, or healthcare administrative background strongly preferred

Special Skills Needed:

Minimum 50 WPM typing speed
Proficiency in VA systems: CPRS, VistA, ISS, HSRM, PPMS, CTM, PCI
Microsoft Office Suite (Word, Excel, Outlook, Teams)
Basic medical terminology
Strong telephone etiquette and customer service skills
Ability to work independently in a remote setting
HIPAA and VA privacy compliance awareness

Responsibilities:

Schedule and manage outpatient appointments per VHA Directive 1230 using VistA/CPRS
Process community care consults via HSRM and PPMS
Validate and update patient demographics and insurance information
Conduct pre/post-appointment patient contacts and manage no-shows within 24 hours
Screen and respond to calls professionally; answer within 5 rings
Monitor access-related reports and manage recall reminders
Process incoming/outgoing faxes and mail per HIPAA standards
Perform patient check-in via PCI system
Maintain scheduling accuracy at or above 98% per VA guidelines
Complete all mandatory annual VA training and maintain zero privacy breaches

Apply

Vacancy posted 2 days ago

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