REFERRAL COORDINATOR

Referral Coordinator

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to the underserved in the context of distinctively Christian service. As a faith based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services to the communities that need them most.

The Referral Coordinator assists the care team by coordinating care for scheduled patients and proactively organizing care for patients not on the schedule, offering complete preventive care to every patient enrolled especially those managing serious, complex, or chronic health conditions or psychosocial needs. The Referral Coordinator requests results for care patients receive outside of CCHS to keep medical records current, ensures patient notes are scanned into the chart and reviewed by a provider, and disseminates data to keep referral workflows moving smoothly across CCHS.

As a faith based Federally Qualified Health Center, CCHS expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations how the work is done matters as much as what is done. Here is what they mean for a Referral Coordinator:

• Intentional Love Extending compassionate, whole-person care to every patient, family member, and colleague. In this role it means treating each referral as a person, not a task following up with warmth even when a diagnosis is difficult or an authorization is delayed.
• Devoted Service Approaching every responsibility with humility, reliability, and a servant's heart. In this role it means owning each referral end to end, chasing down the missing report or authorization before it becomes a gap in care, and never letting a patient's needs go unmet because it wasn't "your job."
• Humble Excellence Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered. In this role it means accurate, timely documentation on every referral and consult, and a steady pursuit of excellence while welcoming feedback and asking for help before something breaks. Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.

What You'll Do

• Route appropriate incoming faxes to the correct clinic daily for patient visits and quickly identify urgent documents for immediate processing.
• Follow up to ensure faxed data has been processed, using alternate methods when needed to keep patient care uninterrupted.
• Read consult notes to determine status critical, normal, or inconclusive.
• Retrieve medical and dental records needed by CCHS clinics, and transfer or fax records as requested.
• Identify appropriate resources to meet patients' needs in a timely and cost-effective manner, and schedule or facilitate referrals for external diagnostic testing or services.
• Obtain insurance authorization for appointments or procedures when necessary and serve as liaison between patients and insurance companies for prior authorization.
• Provide patients with information about external providers to support effective coordination of their care.
• Communicate effectively with patients, hospitals, insurance companies, and other providers to properly coordinate care and ensure completion of necessary services.
• Complete follow-up on incomplete referrals and respond appropriately rescheduling, contacting the patient, or requesting a report from the referral site.
• Maintain accurate, timely data for tracking, reporting, and following up on all referral activity.
• Maintain an updated directory of community resources to meet patients' basic healthcare and supportive service needs.
• Facilitate communication between patients, providers, and other clinical support staff regarding referral status.

What You'll Bring

• Associate degree required; Bachelor's degree preferred. Relevant college degree or experience in a healthcare setting preferred.
• 24 years of experience working in a healthcare setting; electronic medical records experience preferred.
• Computer literate, with working knowledge of Microsoft Outlook, Word, and Excel.
• Strong interpersonal communication and mediation skills to successfully collaborate with a diverse staff across the organization.
• Excellent organizational skills for completing a large volume of work in a systematic manner.
• Initiative and creativity for problem-solving and proactively improving clinic operations.
• Ability to consistently exemplify the values of Christ Community Health Services.
• No licenses or certifications required.

What We Offer

• Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
• Generous Paid Time Off (120 hours in your first year) plus paid holidays.
• 401(k) retirement plan.
• Annual paid Restorative Day supporting wellness and work-life balance.
• Mission-driven culture, employee recognition programs, and the opportunity to do work that directly expands healthcare access in Memphis.