RESIDENTIAL WORKER

Residential Aide/Intake Coordinator

The Residential Aide/Intake Coordinator greets all clients and provides security and safety for all clients and staff.

Responsibilities
• Maintain a secure and functional environment for residents, staff, visitors, and volunteers.
• Welcome new clients that arrive, conduct orientation, do the initial intake, and provide house rules.
• Handle incidents using standard operating procedures.
• Observe all residents and recognize signs of substance abuse and criminal activity.
• Maintained excellent telephone skills and transferred calls appropriately.
• Acquire an understanding of building features and potential problems.
• Maintained daily logbook, school attendance, and visitor and resident sign-in logs.
• Patrol transitional housing sites/apartments, keep standing posts, and conduct vertical patrols.
• Visit multiple units as required and report all incidents to the appropriate shift supervisor.
• Attend program and agency staff meetings, house meetings, and training sessions as needed.
• Work under pressure and during stressful situations.
• Use the computer to complete intakes and other reports on the CARES database.
• Perform other duties as assigned by the supervisor. Essential Functions
• Must be able to observe CCTV cameras and report unusual activities visually.
• Must be able to ascend/descend stairs in a building up to 8 flights.
• Must stand consecutively for two (2) hours on a post.
• Must be able to lift and use a fire extinguisher.

Qualifications
• Commitment to H.O.G.A.R.'s mission.
• High School diploma or equivalent required.
• Valid Fire Guard Certification / F02, First Aide & C.P.R. required.
• Valid N.Y.S. 8-hour & 16-hour Security Guard Licenses are required.
• Must be able to communicate effectively (verbally and in writing).
• Must interact effectively with the facility staff and client population.
• Must be able to work well under pressure and during stressful situations.
• Must be familiar with CCTV systems.
• Must be willing and able to remain at post beyond regularly scheduled hours until appropriate relief arrives.
• Must work nights, weekends, and holidays as planned.

Required Time on the Project
• 9 FTE Residential Aide/Intake Coordinator (RA)
• Thirty-five hours weekly must be able to work Saturdays, Sundays, and holidays.
• On call 24/07