Front Desk Coordinator

Front Desk Coordinator at Pini Swissa Salon Job Description Pini Swissa Salon, located on Boston's prestigious Newbury Street, is seeking a professional, organized, and personable Front Desk Coordinator to join our team. We are a luxury salon known for exceptional hair artistry, personalized service, and a welcoming atmosphere. We are looking for someone who understands the importance of a seamless client experience and takes pride in creating a polished, professional first impression. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced salon environment. This role is essential to the daily operations of the salon, ensuring every client receives attentive, thoughtful service from the moment they arrive to the moment they leave. Responsibilities Client Experience: Welcome clients, manage arrivals, offer hospitality, and ensure every guest feels comfortable and well cared for. Phone & Email Communication: Answer calls, respond to client inquiries, manage appointment requests, and maintain professional correspondence. Appointment Coordination: Schedule and confirm appointments, manage the salon calendar, and communicate scheduling changes clearly. Checkout & Payments: Process transactions accurately, confirm service pricing, handle payments, and complete end-of-day checkout procedures. Salon Operations: Maintain an organized, clean, and inviting front desk and reception area while helping the salon run smoothly throughout the day. Administrative Support: Maintain accurate client records, update contact information, and assist with daily administrative tasks. Product Knowledge & Retail: Become familiar with the salon's professional haircare products and help clients find products suited to their needs. Team Support: Communicate effectively with stylists and management, anticipate daily needs, and contribute to a collaborative team environment. Attention to Detail: Monitor inventory and supplies, assist with laundry and general upkeep, and ensure the salon maintains its elevated standards. Qualifications Previous front desk, receptionist, hospitality, or customer service experience preferred. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Professional, polished, and welcoming demeanor. Ability to multitask, prioritize responsibilities, and remain composed in a busy environment. Comfortable using computers, scheduling systems, email, and payment terminals. Dependable, punctual, and proactive, with a strong sense of accountability. Interest in beauty, haircare, and the luxury service industry is a plus. High school diploma or equivalent required. Minimum 1 year of customer service experience required. English proficiency required. What We're Looking For We are looking for someone who takes initiative, enjoys working with people, and understands that exceptional service is in the details. The right person is attentive without needing constant direction, communicates clearly, and takes ownership of their responsibilities. At Pini Swissa Salon, every team member plays a role in creating an exceptional client experience. We value professionalism, discretion, teamwork, and a genuine commitment to maintaining the standards of a luxury salon. #J-18808-Ljbffr