Homecare Caregiver Ambassador

Job Description

Job Description

New Opportunity for KS Caregiver Ambassador to help expand our services in KS!

Focus is expanding its services on the Kansas side of the Kansas City Metro area and is seeking a dedicated Caregiver Ambassador to help launch and support new client cases. The Caregiver Ambassador will play a key role in ensuring a positive client service experience by opening new cases, providing interim care until long-term caregivers are assigned, and covering open shifts during day and evening hours as needed. This position also assists Care Coordinators with developing high-quality, personalized care plans to ensure continuity and excellence in client care. Reporting directly to the Director of In-Home Services , the Caregiver Ambassador is an essential member of the management team and serves as a bridge between clients, caregivers, and office staff.

This is a field-based position that requires the ability to travel throughout the Kansas City Metro area, including Johnson and Wyandotte Counties on the Kansas side, with occasional travel to the Missouri side as needed. Candidates must have strong communication and problem-solving skills, flexibility, a commitment to providing compassionate, dependable care, reliable transportation, and a valid driver’s license. 

Responsibilities may include but are not limited to:

·         Begin the care on new cases to meet the company expectation for a timely start of care. 

·         Establish clear and concise care instructions for the caregiver who will maintain the client's needs after the Liaison has facilitated a successful start of care routine.

·         Can work in various environments, including those with pets.

·         Provide field training and initial scheduling for new hires, communicating with the scheduling department and HR regarding any concerns/issues. 

·         Be receptive to employee questions and provide feedback in a professional and constructive manner, to ensure their success.

·         Report to the office in person as needed for meetings.

·         Keep accurate records of time worked/tasks performed and submitted in a timely manner.

·         Possess strong verbal and written communication skills.

·         Always represent Focus in a professional manner.

·         Provide customer service and quality assurance to clients by communicating regarding managing expectations.

·         Provide coaching and redirecting to caregivers as needed based on client feedback.

·         Be dependable, have reliable transportation and willingness to travel anywhere in the coverage area.  

·         Have a cell phone for communication, with email capabilities.

·         Possess the ability to identify and prioritize what needs to be done in client homes.

·         Work in the role of a Professional Caregiver and can perform Advanced Personal Care tasks.

·         Assist with activities of daily living such as turning and positioning, toileting, bathing and grooming, feeding and mobility.

·         Perform advanced personal care such as assisting with bowel programs, range of motion, blood pressure, etc.

·         Complete required forms and documents in accordance with company policies and state and/or federal regulations.

·         Assist with dressing and undressing, bathing, shaving, shampooing, toileting, nail care for non-diabetic clients.

·         Perform domestic and household tasks such as general housekeeping, laundry, changing linens, running essential errands, etc.

·         Communicate any significant changes in behavior or medical status of the client to the Care Coordinator.

·         Will be trained on scheduling to be a back-up for after-hours on call support.

Requirements:

·         At least 6 months of homecare experience

·         APC training or KS CNA/HHA Certification a plus

·         High School Diploma or equivalent

·         Must be available to pick up day and evening shifts

·         Must be able to work every other weekend

·         CPR certification (provided by company)

·         TB Test (within 30 days of hire)

·         Excellent communication and people skills

·         Commitment to Safety

·         Strong Ethics

·         Willingness/ability to do housework and cooking

·         Reliable transportation

·         Valid DL and current Car Insurance

·         Pass a background check

·         Ability to pass a drug/alcohol test

·         Be a Mandated Reporter of Abuse and Neglect

·         Must be able to stand for long periods of time, push, pull, twist, turn, bend to perform necessary tasks.

Salary and Benefits: This is a non-exempt position.  The salary for this position is commensurate with experience and education.  Focus offers benefits including a Medical and Dental plan, 401K, Paid Training, PTO, Cell Phone Reimbursement, Supplemental Benefits Plans, Gas Reimbursement, Bonus

Hours: Monday-Friday 40 hours plus every other weekend.