Application Support & Maintenance Engineer (L2/L3) - Control-M

Role: Application Support & Maintenance Engineer (L2/L3) Control-M

Location: Frisco, TX (Remote)

Type: Contract

Position Summary:

• We are seeking an experienced Application Support & Maintenance Engineer (L2/L3) with strong expertise in BMC Control-M to provide production support, maintenance, monitoring, scheduling administration, troubleshooting, and continuous improvement of enterprise batch processing environments.
• The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical batch workloads, file transfers, and automated job scheduling processes across distributed and mainframe platforms.
• The role requires hands-on experience in Control-M administration, workflow scheduling, incident management, root cause analysis, and collaboration with application, infrastructure, database, and business teams in a 24x7 support environment.

Day to Day job Duties:

Application Support (L2/L3):

• Provide L2/L3 support for Control-M scheduling and workload automation platforms.
• Monitor daily batch operations and ensure successful completion of scheduled jobs.
• Investigate, analyze, and resolve job failures, scheduling issues, and workflow interruptions.
• Handle incidents, service requests, and problem records within SLA commitments.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Coordinate with application, database, infrastructure, and business teams during major incidents.
• Participate in on-call support and critical production support activities.

Control-M Administration:

• Create, modify, schedule, and maintain Control-M jobs, folders, and workflows.
• Manage calendars, scheduling tables, conditions, resources, and dependencies.
• Configure job alerts, notifications, escalation paths, and monitoring dashboards.
• Support Control-M upgrades, patches, and system maintenance activities.
• Manage user access, security roles, and operational controls.
• Perform Control-M agent installation, configuration, and troubleshooting.

Batch Operations & Monitoring:

• Monitor enterprise batch processing environments and workload execution.
• Ensure timely execution of critical business jobs and overnight batch cycles.
• Analyze job performance and optimize batch processing schedules.
• Support high-volume processing environments meeting business SLAs.
• Handle reruns, restarts, recovery activities, and failure management.

Change & Release Support:

• Review and implement scheduling-related change requests.
• Support application releases requiring batch job deployments.
• Validate job dependencies and end-to-end workflow execution.
• Participate in CAB reviews and production deployment activities.

Continuous Improvement:

• Identify opportunities for automation and workload optimization.
• Improve operational efficiency through proactive monitoring and alerting.
• Develop reusable scheduling standards and best practices.
• Recommend solutions to reduce operational risk and improve reliability.

Documentation & Compliance:

• Maintain operational runbooks, SOPs, and knowledge articles.
• Document job dependencies, schedules, escalation procedures, and recovery steps.
• Support audit, compliance, and regulatory requirements.
• Ensure adherence to ITIL processes for Incident, Problem, Change, and Release Management.

Basic Qualifications:

Control-M:

• Strong hands-on experience with BMC Control-M Workload Automation.
• Experience with:
• Job Scheduling & Batch Automation
• Control-M Enterprise Manager (EM)
• Control-M Server & Agents
• Calendars and Scheduling Criteria
• SMART Folders
• Conditions & Resources
• Alerts and Notifications
• Workload Monitoring
• Batch Recovery Procedures

Operating Systems:

• Linux/Unix Administration
• Windows Server Environments
• Scripting
• Shell Scripting (Bash/Korn)
• PowerShell
• Python (preferred)

Database Knowledge:

• Oracle
• SQL Server
• PostgreSQL
• Basic SQL troubleshooting and query execution

File Transfer & Integration:

• Managed File Transfer (MFT)
• SFTP/FTP
• Batch Interfaces
• Automated Data Processing Workflows

Monitoring Tools:

• Control-M Monitoring
• Splunk
• Dynatrace
• AppDynamics
• ServiceNow

Required Experience:

• 5+ years of application support experience.
• 3+ years of hands-on Control-M administration and support.
• Experience supporting enterprise production environments.
• Strong knowledge of batch processing, workload automation, and job scheduling.
• Experience working in 24x7 support operations.
• Familiarity with ITIL processes and service management practices.

Preferred Skills:

• Control-M Certification.
• Experience with cloud platforms (Azure, AWS).
• Experience integrating Control-M with ERP, ETL, data warehouse, and business applications.
• Knowledge of DevOps and CI/CD pipelines.
• Experience with Healthcare, Retail, Banking, Insurance, or Manufacturing domains.

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder management abilities.
• Ability to work under pressure during critical incidents.
• Strong documentation and process-oriented mindset.
• Ability to collaborate effectively with global teams.