Resident Manager

Since 2012, AMH has become one of the leading single‑family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place to Work. AMH’s goal is to simplify the experience of leasing a home through professional management and maintenance support, allowing residents to focus on what matters most. We are seeking a dedicated Resident Manager to oversee a portfolio of single‑family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle. Responsibilities Foster positive relationships with residents in your assigned portfolio. Respond promptly and professionally to resident inquiries, striving for swift resolution. Drive lease renewals and execute new leases within market rates. Conduct move‑out reconciliations, assess damages, and determine resident chargebacks in accordance with state laws. Implement collection strategies to minimize evictions and delinquencies. Represent the company at eviction hearings and monitor HOA compliance. Adhere to all organizational systems, programs, training, policies, and procedures. Requirements High School Diploma or GED required. Bachelor’s degree in real estate, finance, business management, or related field preferred. Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management preferred. Real estate license and any permits or certifications required by the state’s real estate commission to engage in property management. Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required. Experience with property management software a plus. Excellent verbal and written communication skills. Strong tenant relationship management and negotiation skills. Compensation Anticipated pay range: $63,909 to $79,864 annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional compensation includes quarterly bonus payments. Perks and Benefits Medical, dental, and vision insurance. Flexible spending accounts and/or health savings accounts. Dependent savings accounts. 401(k) with company matching contributions. Employee stock purchase plan. Tuition reimbursement program. 9 paid holidays per year. Paid time off accrual of 0.0577 hours per hour worked, up to a maximum of 120 hours per year. Additional Information Background check required. EEO Statement AMH provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities and participates in the E‑Verify program. AMH complies with applicable state and local nondiscrimination laws in all locations where it operates. #J-18808-Ljbffr