Information Technology Program Manager

Location: Lakewood, CO Job Id: 1094 # of Openings: 1 Location: Lakewood, CO Salary: $70,000 - $75,000 per year The Information Technology Project Manager’s (ITPM) role is to support and maintain all mission critical administrative software applications while maximizing usage and functionality across campus. This is accomplished by monitoring, updating, testing and troubleshooting applications, as well as providing necessary training and user support. The ITPM will also review upcoming product changes, upgrades, or other similar products to ensure RMCAD is efficiently reaching both IT and Business Objectives. Results When this job is performed well, the following results will be created: The IT Project Manager plans, schedules, and resolves all project planning for the IT team. This position will maintain consistent, clear communication, with RMCADs third party resources. This position will assist the Application Support team with ongoing technical support. Essential Duties and Responsibilities Project Management (40%) Serves as Project Manager for all Administrative software configurations, system/data clean-up, implementations, and upgrades. Provides department reviews on Administrative software usage and makes recommendations Test new versions of Administrative software applications prior to implementation Approve, schedule, plan, and supervise the installation and testing of new products or current application upgrades. Correct errors and make necessary modifications once installation/upgrade is complete. Review upgrade/installation with department end users and ensure new functionality is implemented. Provide training and support to end users as needed Third Party Relations (30%) Monitors performance of all Administrative software applications supporting the RMCAD Campus including the LMS, SIS (Nexus Student), and any other 3rd party applications used by RMCAD Staff and Faculty. Such applications include, but not limited to: Salesforce, CampusNexus Portal, UKG, Zendesk, and Great Plains. Maintains relationships with LMS, SIS, and 3rd Party software application’s technical and student support personnel Technical support liaison, for LMS and SIS, with EFA, Full Sail University, and Campus Management Software Support (15%) Account and user management of 3rd party software Develops training materials and support for all end users Facilitates Staff and Faculty training sessions for all Administrative software applications as needed Provides support to end users via RMCAD’s Support Desk, over email, and in person as needed. Key Performance Indicators, Objectives and Key Results, Behaviors and Attitudes (15%): Quantitative and Qualitative Key Performance Indicators (KPI’s) as detailed in Departmental Quarterly Review Meetings (QRMs) Regular participation in and contribution to departmental Objectives and Key Results (OKR) Process (Collaboration, Innovation, Prioritization of Individual Tasks, Action) Behaviors and Attitudes reflect RMCAD's Mission, Vision, and Values Other duties as assigned Qualifications Bachelor’s Degree in Programming, Computer Science or a related field. 8+ years working in an IT/Support environment Resource knowledge including Active Directory, storage architectures, Microsoft Server packages, and Google services. Broad skill set with and understanding in database applications, system analysis, project management, technical wiring, information management, and print management systems. Microsoft Certifications beneficial, ITIL certification, Cisco certifications and SQL a plus. Experience providing IT solutions in an Academic environment preferred. Candidates should be calm, resourceful, considerate, patient, and willing to put team members above themselves to succeed at projects in place. Excellent communication and interpersonal skills. Employee must be able to hear, see, and accurately describe various troubleshooting related scenarios. Flexible Spending Account (FSA) Basic Life & AD&D Short & Long Term Disability Time Off including paid vacation, sick and holidays Tuition Waiver Working Conditions and Physical Demands The work environment is a typical office environment which may include excessive noise, confined workspaces, the need to lift and/or move up to 100 pounds, push/pull up to 120 lbs, and an equal amount of time sitting and working with computers as well as actively moving around campus. Should be available 24/7 in emergency situations with occasional off-site work required. Employee must expect to be asked to fulfill physical efforts beyond normal IT work, such as operating in crawl spaces, or on ladders. This job description is intended to describe the general nature and level of work performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or change the duties of the position at any time. Rocky Mountain College of Art + Design is an Equal Opportunity Employer. #J-18808-Ljbffr Rocky Mountain College of Art + Design