Senior People Specialist, Services

Senior People Specialist, Services Overview Mastercard is seeking a Senior People Specialist to support the execution of critical people priorities across multiple Product organizations within our Services business. This role provides a unique opportunity to gain deep exposure to the People Business Partner (PBP) craft, support a rapidly evolving business, and operate in a highly visible space with senior executives. The individual will work closely with People Business Partners, Centers of Expertise, business leaders, and cross‑functional partners to ensure programs, processes, and organizational initiatives land with excellence. This role reports directly to a Senior Vice President, People Business Partner for Services – Consumer Acquisition & Engagement, Business & Market Insights, and Open Finance. Success requires strong judgment, high ownership, proactive communication, and the ability to operate with speed, discretion, and precision. Role Responsibilities People Operations & Delivery Own timely execution of day‑to‑day People Strategy deliverables for the Services business, ensuring exceptional follow‑through and partnership with PBPs and business stakeholders. Manage cyclical people processes (Talent, Compensation, Performance Calibration, Organizational Health Inputs) with strong attention to detail, anticipating needs and ensuring readiness across leaders and teams. Serve as the operational anchor for the PBP team—driving clarity, timelines, coordination, and quality in deliverables. Identify opportunities for continuous process improvement and enhance operational efficiency through innovative tools, automation, and AI‑enabled interventions. Strategic Project & Program Support Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement. Lead coordination of the Launcher (early careers) program across all Services, working closely with the Talent Acquisition team and People Business Partners. Build executive‑ready materials, narratives, and analyses for senior PBPs and leaders. Manage discreet, sensitive workstreams with high confidentiality and sound judgment. Data, Insights & Reporting Conduct analysis across headcount, cost, attrition, hiring, talent, and engagement data to translate findings into actionable insights for PBPs and business leaders. Partner with People Analytics and Finance teams to prepare data packs, track key metrics, and proactively surface trends. Support position management, organizational modeling, and headcount planning. Communication & Stakeholder Experience Draft clear, compelling communications for leaders, employees, and partners. Coordinate communication workflows and support experience design for major people initiatives. Ensure HR systems (Workday, dashboards, portals) are leveraged effectively and consistently. Team & SVP Support Provide operating leverage to 2–3 Global People Business Partners, preparing materials and driving actions to closure. Act as an extension of the SVP to ensure coordination, alignment, and transparency across the Services Product PBP team. Partner closely with peers to ensure seamless delivery across workstreams. What Success Looks Like Core Capabilities Manage multiple priorities at speed while maintaining high quality output. Apply strong critical‑thinking skills and a data‑driven approach to problem solving. Operate comfortably in fast‑paced, matrixed, and evolving environments. Demonstrate excellent written and verbal communication skills, including preparation of materials for senior audiences. Anticipate needs, raise risks early, and drive clarity and alignment across stakeholders. Technical Skills Strong proficiency with Excel and comfort working with data (pivot tables, trend analysis, modeling). Comfort or experience with AI tools like Co‑Pilot. Experience with Workday strongly preferred; ability to learn and master new HR tools quickly. Mindset & Work Style Proactive, resourceful, highly organized, and able to exercise sound judgment. Thrive in a role that blends strategic thinking with hands‑on execution. Operate with discretion, maturity, and credibility in interactions with senior leaders. Be curious, eager to learn, and motivated by supporting a growing and dynamic product organization. Equal Opportunity Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Benefits & Compensation Assuming the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience. Mastercard benefits for full‑time employees generally include: insurance (medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (inclusive of new‑parent leave and bereavement leave); 80 hours of paid sick and safe time, 25 days of vacation time and 5 personal days (pro‑rated based on date of hire); 10 annual paid U.S. observed holidays; 401(k) with a best‑in‑class company match; deferred compensation for eligible roles; and fitness reimbursement or on‑site fitness facilities. Interns receive comparable benefits minus the full‑time packages. Pay Ranges Purchase, New York: $98,000 - $152,000 USD Arlington, Virginia: $98,000 - $152,000 USD #J-18808-Ljbffr Mastercard