ENROLLMENT COACH

Enrollment Coach

Southern Maine - South Portland, ME 04106

Description

STARTING SALARY RANGE: $48,243 - $52,716

DEPARTMENT: Enrollment

REPORTS TO: Enrollment Operations Manager

BENEFITS: 100% employer paid health, dental and life insurance for employees (spouse/domestic partner/dependent coverage also available), vision insurance, choice of Maine Public Employees Retirement System or TIAA CREF in lieu of social security, generous vacation/personal/sick time allowances, 13 paid holidays, professional development, and free tuition within the MCCS for employees, spouse and/or dependents. SMCC summary of benefits 2025.pdf

RESPONSIBILITIES: The Enrollment Coach serves as the primary point of contact for newly admitted students, guiding them through the final steps necessary to enroll in classes. This position focuses on ensuring students meet all post-admission requirements, assisting with problem-solving when barriers arise, and coordinating with multiple campus offices to create a seamless onboarding experience. Enrollment Coaches also provide general enrollment support for current students using the Campus Center Advising/Admissions office. The Enrollment Coach is student-centered, detail-oriented, and skilled at navigating institutional processes to keep students on track for timely registration and enrollment.

MINIMUM QUALIFICATIONS:

Bachelor's Degree. 2-5 years student services, advising or customer service experience. Excellent communication skills.

PREFERRED QUALIFICATIONS:

Experience in higher education, particularly in enrollment management or student services;

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent organizational skills with the ability to track multiple students' progress simultaneously.
• Problem-solving mindset and ability to navigate complex institutional processes.
• Proficiency with student information systems, CRM tools, and standard office software.
• Ability to work collaboratively across multiple departments.

WHY WORK AT SMCC:

SMCC offers meaningful work in a mission-driven environment where employees are valued for their expertise, commitment, and care for students. SMCC employees benefit from a collegial workplace, opportunities for professional growth, and the chance to make a direct impact on student's lives and Maine's workforce.

ABOUT SMCC:

SMCC is Maine's largest community college and a member of the Maine Community College System. SMCC is dedicated to providing accessible, affordable, and high-quality education that prepares students for careers, transfer, and lifelong learning.

MISSION, VISION, & STRATEGIC ANCHORS:

SMCC is guided by a student-ready philosophy and a commitment to equity, access, and excellence. Our work is grounded in three strategic anchors:

• Students - Supporting access, success, completion, and well-being
• People - Investing in a supportive, inclusive, and engaged workforce
• Community – Strengthening partnerships and responding to regional workforce and community needs

RECOVERY FRIENDLY WORKPLACE

SMCC is proud to be a Recovery Friendly Workplace. We are committed to fostering an inclusive, supportive environment that values the unique experience and contributions of individuals from all walks of life. At SMCC, we believe in empowering all members of our community to thrive and succeed in both their professional and personal journey

EMPLOYMENT ELIGIBILITY : In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Currently, SMCC is unable to sponsor or assume sponsorship of an employment visa.

THINKING ABOUT APPLYING?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

SMCC is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact View phone number on click.appcast.io.

APPLICATION PROCESS: Review of applications will begin July 6, 2026 and will continue until the position is filled. Interested applicants should submit a cover letter, resume and a list of three professional references.