Sr. Director, Client Services: Pet/Paper/Non-Foods

Summary

Senior Director, Client Services - Pet/Paper/Non-Foods

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be responsible for the development and execution of our overall strategy across the pet, paper, and non-foods category. The Senior Director, Client Services is responsible for leading relationships with our strategic clients, developing joint business plans, partnering with retail teams to create determine white space opportunities, and driving new sales opportunities, specifically in the Private Brand space. 

We are looking for a candidate with experience in retail across all channels - club, mass, pet specialty, ecommerce, and traditional grocery. The ideal candidate has a knowledge of the categories with history and passion for growing businesses, particularly in the Private Brands industry. We strive to be strategic partners with our suppliers and retailers. Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Create and define the long-term strategy for the Pet, Paper, and Grocery Non-Foods desk across Daymon 
• Developing, maintaining, and growing clients' business through collaborative business plans, partnering with account teams, selling in new opportunities and services.
• Understanding the industry and competitive landscape to determine focus areas. Reviewing industry and category trends to make sound recommendations to customers and clients
• Expanding Daymon Private Brands business by selling new services and gaining new clients within the respective categories across retail
• Showcasing Daymon's Private Brand expertise within the Pet, Paper, and Grocery Non-Foods categories through presentations, category reviews, overall industry/category recommendations
• Day-to-day business and relationship management, including but not limited to: analyzing sales reports, submitting/negotiating contracts, sales tracking, etc. 
• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.

Qualifications:

• Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
• 10+ years of leadership experience in sales within the pet, paper or grocery non-foods categories or channels of trade, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing direct reports
• Experience working with and selling to major retail chains such as Costco, Walmart, Tractor Supply, Petco, and/or experience in consumer packaged goods industry
• Excellent strategic thinking and process development skills
• Excellent communication skills, both written and verbal
• Ability to influence without authority

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Sr Director, Operations INEX is responsible for executing overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Retail Team. The Sr Director, Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Essential Job Duties and Responsibilities

Strategic Leadership

• Create and define the long-term strategy for the Integrated Marketing Operations Team, including but not limited to, sourcing and procurement strategy, planning strategy, and field support strategy
• Secure and align resources to enable the long-term strategy for the Integrated Marketing Operations Team
• Measure and evaluate operational activity against the go-to-market strategy and intended results.

Tactical Leadership

• Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; Maintain and protect client relationships through the collection of strategic data, meeting internal service level agreements, supporting client program reviews, and managing client/contract expectations
• Coordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.

Operational Leadership

• Build processes and infrastructure to enable scalable, measureable and profitable growth
• Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals
• Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.

Optimization

• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions
• Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc) to maximize processes
• Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base
• Identify gaps and best practices in operational support to improve overall performance.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

Education Level: (Required) Bachelor's Degree or equivalent experience

(Preferred) Master's Degree or equivalent experience

• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10+ direct reports
• Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry.

Skills, Knowledge and Abilities

• Expert level influencing skills – ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
• Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business results
• Expert level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
• Excellent strategic thinking and process development skills
• Excellent organizational and problem-solving skills
• Excellent communication skills, both written and verbal
• Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
• Team player with good people skills
• Ability to manage and develop a team of 10 or more employees, including direct and indirect reports 

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.