Room Service Server - The Willard InterContinental Washington
$14.51 per hourFull-time
IHG Hotels & Resorts
About Us is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guestsunforgettable and unparalleled experiences. About the hotel The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. About the Room Service Server position Truly memorable room service experiences don't just come from delicious dishes, fine dining and exquisite ambiance. Which is why we're searching for a new Room Service Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond. A little taste of your day-to-day Every day is different, but you'll mostly be:
- Complete guest payment transactions in accordance with cash and charge procedures
- Answer room service phones, accurately record guest orders, and utilize up-selling techniques to increase sales
- Deliver and serve food and beverages to guest rooms, setting up and serving orders according to specifications and service standards
- Describe menu items, preparation methods, and prices as needed; accommodate guest special food requests within established policies
- Prepare, deliver, and retrieve room service trays, including timely retrieval from guest rooms, hallways, landings, and guest floors within prescribed time periods
- Prepare room service trays according to company specifications; perform set-up and closing side work, stock service stations, make coffee and iced tea, preset trays, and prepare flatware roll-ups
- Prepare, deliver, and retrieve VIP amenities, including coordinating deliveries with appropriate departments and completing necessary amenity preparation such as cutting cheese, bread, and other products
- Promote teamwork and quality service through daily communication and coordination with other departments
- Alert Management to service and safety issues and provide appropriate service recovery gestures according to established guidelines to ensure guest satisfaction
- Maintain cleanliness and presentation standards, including polishing glassware and maintaining beverage service supplies
- Perform other duties as assigned
- The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
- A good grasp of reading, writing and basic maths
- The flexibility to work night, weekend, and holiday shifts
- Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language
- Great communication - you'll be warm, welcoming, and easy to talk to
Vacancy posted 22 days ago
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