Order Entry Clerk

This role is not open for submissions from outside staffing agencies

ORDER ENTRY

What Brought You Here

* Pay: Starting at $18/hour
* Hours: Days
* Benefits starting DAY ONE!
* Bonus: Monthly production goal bonus; Quarterly safety bonus opportunities

* Located at 3333 Holly Hall, Houston, TX 77021

Who You Are:

A customer service representative that makes it a priority to ensure customers have the support they need. Someone with strong prior data entry experience who thrives in a fast-paced environment. A highly organized and detail-oriented professional with excellent communication and multitasking skills.

What You Will Be Doing:

• Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
• Identifying and contributing with the generation of potential sales leads to the organization.
• Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the Project Manager, Territory Account Managers, and Data Entry Clerk.
• Answer customer service calls within the first three rings.
• Receive, process, and verify the accuracy of customer orders utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
• Perform data entry accurately and efficiently.
• Initiate required action for customer service requests for order changes, including the maintenance of order/customer information files and communicating changes to the appropriate departments.
• Assist in proofreading entered orders and ensure that the correct codes are being applied prior to final confirmation.
• Collaborate with the scheduling/production department to ensure requested orders meet customer expectations.
• Handle or refer complaints of product or service failure to the appropriate department for investigation.
• Conduct follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepare price quotations on items not contained in the price book and prepare quotations.
• Work with other branch/regional locations to resolve problems, facilitate solutions, and enhance customer service offerings.
• Answer customer technical questions regarding products and services.
• Modify quote status once orders have been placed to ensure visibility and uniformity amongst the sales team.
• Attend regular customer service department meetings.
• Support and participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills You Bring:

• Associate degree with 0--2 years related glass and aluminum work experience highly preferred.
• Proven work experience in customer service.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office Suite.
• Ability to calculate discounts, interest, commissions, fractions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Prior data entry experience.
• Manufacturing background preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.