Logistics Associate

Logistics Associate

Hassett Express, is a leader in time-definite freight services in the highly competitive air express industry. Hassett's roots extend back to the 1920's as a small family-owned moving and storage company. Hassett provides secure, convenient multi-mode solutions to meet each customer's specific transportation requirements. Industries of all kinds have turned to Hassett Express to deliver their freight. Our team works with a variety of businesses - publishing, entertainment, automotive, manufacturing, and tradeshows. At Hassett Express, we strive to give you the best freight transportation services available.

We are seeking a Logistics Associate to join our team in Oakbrook Terrace, IL. This opportunity includes: coordinating customer account information and resolving questions regarding time-sensitive shipments. You provide support by tracking shipments, troubleshooting customer inquiries, and updating customer invoice information. Problem-solving, planning, and a commitment to the highest level of customer service are skills we highly desire. Position requires computer-savvy skill sets, and the ability to keep up with the fast-paced logistics environment.

Duties/Responsibilities:

• Improve and maintain customer relationships
• Track and trace the status of shipments
• Accurate data entry skills
• Demonstrate strong problem-solving techniques
• Recognize when a team member is in need of assistance
• Ability to learn daily airfreight/trucking reports
• Extensive email and phone communications
• Respond to customer requests for cargo pick-ups and rate quotes
• Responsible for providing accurate computer-generated and written reports
• Processing special rate requests as needed
• Ensure quality, accuracy, and efficiency of work performed
• Work with various internal departments and terminals
• Ability to take directions and demonstrate good listening skills

Qualifications:

• 1+ years Customer Service/Logistics experience preferred
• High School Diploma or GED.
• Knowledge of the Internet, email, and Microsoft Office.
• Ability to quickly learn multiple web-based systems and software
• Excellent communication skills.
• Must be detail-oriented while multitasking.
• Use good judgment in completing work tasks.
• Strong leadership skills

Hours/Schedule: First Shift: Tuesday through Friday, 8:00 am to 5:00 pm Saturday, 7:00 am to 4:00 pm Sunday Monday off

Salary range: $16.00 to $17.00 per hour

Benefits Include: Health benefits (Medical, Dental), 401K (with company contributions), Flexible Spending Accounts, Dependent Care Assistance, Long Term Disability, Life Insurance, Paid Time-Off and Vacation.

Hassett Express is an Equal Opportunity Employer EEO/M/F/Vet/Disability/LGBT. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veterans status, or any other characteristics protected by law.