Community Health Worker

Job Description

Job Description

The Community Health Worker (CHW) is responsible for identifying and supporting uninsured and underserved individuals by assisting them in navigating the healthcare system, obtaining health benefits, and accessing appropriate medical and social services. This role supports individuals in establishing relationships with primary care providers, connecting to free or

reduced-cost services, and promoting appropriate utilization of healthcare resources. The CHW plays a key role in improving access to care, patient engagement, and overall health outcomes within the community. This position requires extensive fieldwork within the community.
ESSENTIAL FUNCTIONS: Community Outreach & Patient Support · Establish and maintain trusting relationships with patients and their families while providing general support and encouragement· Conduct intake interviews and assess patient needs, referring patients to appropriate social and health programs· Assist individuals in establishing relationships with primary care providers (PCPs)· Connect uninsured or underinsured patients to benefit coordinators or insurance enrollment resources· Provide culturally appropriate health education and information to patients and families· Educate patients on appropriate utilization of the healthcare system
Care Coordination & Follow-Up · Conduct ongoing follow-up with patients via phone calls, home visits, and community-based interactions from initial contact through case closure· Assist patients in scheduling and attending medical appointments· Connect patients to transportation resources (transporting patients is not permitted)· Coordinate access to medical, behavioral health, dental, and social services· Maintain and manage an assigned caseload of patients    Documentation & Compliance · Document all patient interactions in an approved format· Maintain compliance with HIPAA standards and ensure the confidentiality of patient information· Maintain knowledge of community resources appropriate to patient and family needs
Organizational Support · Exhibit strong working relationships with clinical, administrative, and community partners· Attend staff meetings, trainings, and program-related activities as required· Perform additional duties as assigned to support program and organizational goals
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:· Strong customer service orientation with internal and external stakeholders· Strong written and verbal communication skills· Ability to build rapport and maintain effective relationships with diverse populations· Strong organizational and time management skills· Ability to manage multiple tasks and follow through independently· Ability to analyze information and demonstrate problem-solving skills· Ability to work effectively in a fast-paced environment· Knowledge of and ability to engage underserved, uninsured, and underrepresented populations· Ability to work independently with minimal supervision and as part of a team· Proficiency in computer systems and documentation tools· Demonstrates professionalism, accountability, and reliability
MINIMUM EDUCATION & EXPERIENCE Required: · High school diploma or equivalent· Ability to obtain required clearances (PA State Police, Child Abuse, FBI) Preferred: · Completion of a Community Health Worker formal training program· Minimum of one (1) to two (2) years of experience in a community-based or healthcare setting· Experience working in a multicultural environment· Knowledge of medical terminology· Bilingual capabilities (Spanish preferred)
OTHER REQUIREMENTS:· Valid Pennsylvania driver’s license· Reliable personal transportation and active automobile insurance· Ability to travel within the community as required  EQUAL OPPORTUNITY EMPLOYER:Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with co-workers, internal and external customers, and outside contractors and vendors.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING SKILLSAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS/MOTOR COORDINATIONRequires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment. May require sitting or standing for long periods of time.
WORK ENVIRONMENTExposure to routine medical office/health clinic conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.