Practice Coordinator

Job DescriptionJob DescriptionAbout SoundFounded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.Why join us?An inspiringculture that values flexibility and collaborationOpportunities to grow your career while making a real impactA team that champions inclusivity, innovation, and excellenceWhether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearAbout the TeamThe Practice Coordinator works with the Sound Physician’s team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the RoleThe Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance.The Details: This is a (Part/Full-Time) role working on-site at our practice, within the hospital. There are no travel requirements for this role. Essential Duties and ResponsibilitiesPractice Operations and Support:General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicableProviding office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice eventsCollaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and proceduresAs applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary roundsAdministratively enabling patient care through facilitating home health order workflows, responding to medical records requests, and completion of death certificatesEnsuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)Ensuring all aspects of onboarding and orientation are completed for new clinicians including locums & ambassadorsEnsure Collaborative Practice Agreements for APPs are up to date (as applicable)Retain basic contract and clinician employment agreement knowledgeBasic support of the program’s financial performance. Developing and maintaining practice orientation checklists and policiesCoordinate with privileging team to ensure all licensed providers complete their recredentialing and monitor expirables. Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient careManaging relationship with hospital Medical Staff Office, facilitate troubleshooting barriers to on-time starts in partnership with privileging teamEnsuring billing and documentation compliance for the practiceEnsuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activitiesParticipating in all medical group training offered by Sound pertinent to role and responsibilitiesSupporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound’s benefits plan. Supporting clinicians through entry of life event changes in Sound’s HR Information SystemProviding general support for all Sound software applicationsEstablishing and maintaining group norms for the practice team, at direction of medical directorMaintaining visual/management boards to support team communications and recognitionEncouraging practice participation in Sound bedside/colleague engagement surveysStaffing Operations: Schedule ownership; including but not limited to creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance (for Hospital Medicine) or 90 days in advance (for Emergency Medicine)Reviewing and validating shift and productivity data for appropriate processing by payroll each monthEnsure permanent clinicians meet annual contractual shift obligationsReview clinician sick pay and PTO requests, as applicable Client Retention:Serving as general administrative liaison to hospital executives and staff regarding hospital needsCoordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutesEnsuring client facing materials are refreshed with Sound current standardsMaintaining reports/trackers as requestedEnsuring accuracy of PCP database What we are looking for:A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:ValuesCollaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making processCustomer-focus: Puts customer (internal and external) needs first and makes customers their top priorityEagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning processLikes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other peopleSelf-starter: Demonstrates the ability to jump in and start a task or project with limited directionResourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge, Skills, and AbilitiesIntermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)Knowledge of relevant state and federal healthcare regulationsKnowledge of HR information systems and basic HR knowledgeEducation and Experience1-2 years of administrative support experience, preferably in a hospital or healthcare environment1-2 years in customer servicePay Range$24-$35.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.