Desktop Support/Network Engineer

Job Title: Desktop Support/Network Engineer
Location: Cleveland, Ohio (Day1 Onsite)
Years of Experience: 2-5 Years


$65,000 - $68,000

Job Summary:
We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.



Responsibilities:

• Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
• Perform PC and laptop imaging, installation, and repair as needed.
• Deploy software remotely using established tools and processes.
• Utilize monitoring tools to identify and address potential issues before they impact users.
• Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
• Provide technical training and support to end users as required.
• Maintain accurate records of support requests and resolutions using ticketing systems.
• Identify opportunities for process standardization and improvement.
• Stay updated on cybersecurity best practices and ensure compliance in all support activities.
• Work independently and manage multiple tasks effectively under pressure.

Mandatory Skills:

• Advanced troubleshooting skills for Windows-based end-user computing.
• Experience with ticketing systems (e.g., ServiceNow).
• Proficiency in Cloud Infrastructure.
• Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
• Effective Communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Analytical Thinking and problem-solving abilities.
• Proactive system monitoring and issue detection skills.

Preferred Skills:

• Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
• Experience in developing and implementing Knowledge Based Engineering(KBE).
• Understanding of Infrastructure Design and hardware/software systems.
• Familiarity with remote troubleshooting techniques.
• Experience with process standardization initiatives.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field is preferred.
• 2-5 years of experience in desktop support and network engineering in an enterprise environment.
• Strong understanding of cybersecurity best practices.
• Ability to handle multiple tasks simultaneously and work independently.

If you are a motivated individual with a passion for technology and a commitment to providing excellent support, we encourage you to apply for this exciting opportunity.