New Patient Coordinator

Job Description

Job Description

Description:

The New Patient Coordinator is responsible for contacting prospective patients, verifying insurance participation, reviewing medical needs and practice policies, and scheduling new patient appointments. Duties include accurately entering patient information into the electronic health record (EHR), explaining office procedures, addressing patient questions, and ensuring a smooth onboarding experience. The coordinator also identifies patients whose needs fall outside the practice's scope of care and directs them to appropriate resources.

• High school diploma or equivalent required.
• Strong communication, customer service, and organizational skills.
• Ability to communicate practice policies clearly and professionally.
• Excellent attention to detail and accurate data entry skills.
• Basic computer proficiency; experience with electronic health records (EHR) preferred.
• Ability to handle sensitive patient information while maintaining HIPAA compliance.
• Ability to manage multiple tasks, work independently, and collaborate with team members.
• Previous medical office, patient scheduling, or healthcare customer service experience preferred.