Patient Care Coordinator/Receptionist

Description

Job Title: Dental Front Desk Coordinator / Dental Receptionist

Position Summary

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

Greet patients warmly upon arrival and assist with check-in and check-out

Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone

Communicate appointment details, office policies, and general visit flow

Support a positive and calm environment for patients throughout their visit

Scheduling & Office Flow

Schedule, confirm, reschedule, and follow up on patient appointments

Maintain an organized and optimized schedule to support provider productivity

Coordinate recall, follow-ups, and unscheduled treatment appointments

Assist with daily office flow and communication between front and clinical teams

Administrative & Records Support

Maintain accurate patient records and documentation in the practice management system

Ensure patient forms and information are completed and up to date

Support general administrative tasks including data entry, filing, scanning, and correspondence

Maintain a clean, organized, and professional front desk and reception area

Monday-Friday 8am-5pm

$18 - $23 an hour

Requirements

Required Skills & Qualifications

Strong customer service and interpersonal communication skills

Excellent organizational skills and attention to detail

Ability to multitask in a fast-paced environment

Comfort with computers, scheduling software, and basic office technology

Professional appearance and demeanor