Tele-Service Representative
$20 per hourMINI of Universal City
Job Description
Job Description
Tele-Service BDC Coordinator
Universal City, CA
Join Our Team at MINI of Universal City
Century West BMW is seeking a Service BDC Representative to join our high-performing team in Universal City. This role is critical to delivering a premium customer experience by supporting our Service Department through appointment coordination, customer follow-up, and inbound/outbound communication.
If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.
Compensation
- $20/hour base pay
- Monthly performance bonus tiers based on:
- Appointments set
- Show rate
- Repair order (RO) conversion
Bonus Structure Example:
- Tier 1: $300/month – Meets baseline KPIs
- Tier 2: $600/month – Strong performance
- Tier 3: $1,000+/month – Top performer
High performers can significantly increase their monthly earnings.
What You’ll Do
- Manage inbound and outbound service calls, emails, and online inquiries
- Schedule and confirm service appointments efficiently and accurately
- Follow up with customers regarding upcoming, missed, and recommended services
- Re-engage inactive customers and support retention efforts
- Coordinate with Service Advisors to ensure smooth appointment flow
- Maintain accurate customer records in CRM systems
- Deliver a high-level, professional customer experience in every interaction
What We’re Looking For
- Minimum 1 year of experience in an automotive BDC role (required)
- Previous service BDC experience strongly preferred
- Strong communication skills (phone, email, and text)
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Positive, team-oriented attitude with a customer-first mindset
- Proficiency in CRM systems (ADP/CDK experience a plus)
What We Offer
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career growth opportunities within a premier automotive group
Why MINI of Universal City?
At MINI of Universal City, we pride ourselves on delivering a luxury experience at every touchpoint. Our team is driven, supportive, and committed to excellence. If you’re looking to grow your career in a professional, fast-paced environment, this is the place.
Apply Today
Only candidates with BDC experience who are ready to perform and deliver exceptional service should apply.
Vacancy posted a month ago
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