Desktop Support Technician

Bethany Public School District Technical Support Position

The Bethany Public School District is seeking a candidate who will be responsible for providing basic ongoing, first and second level, school-based technical support to staff and students in the use of technology.

Reports to: IT Director

Hours: 28.75 hours per week. Monday through Friday, 8:45 am-2:30 pm, includes half hour paid meal period

Benefits: Paid holidays, paid sick and personal time

Pay Rate: $22.00 per hour.

Terms of Employment: Twelve-month position, following district office work calendar

Minimum Requirements:

• High School Diploma. Associate or Bachelor's Degree preferred.
• Microsoft, Google, and PC Certifications are preferred.
• Microsoft desktop operating system/applications installation and support experience preferred.
• Experience on multiple platforms including concepts of networking and Instructional Technology best practices preferred.
• PC imaging experience preferred
• Demonstrated understanding of DNS, Active Directory, TCP/IP, Switches, Windows Servers, Ethernet, local and wide area networking, internet and web technologies, wireless technology, preferred.
• Excellent communication and interpersonal skills.
• Excellent oral and written skills for client communication and system documentation.
• Ability to troubleshoot software and hardware malfunctions.
• Ability to listen, remain calm, patient, and productive in all situations.
• Must be extremely organized and able to handle multiple projects and assignments simultaneously.
• Ability to participate in a team environment and foster team building.
• Working knowledge and understanding of computer hardware such as desktops, portables, notebooks, Chromebooks, printers, switches, and file servers.
• Ability to work independently and under minimal supervision.
• Ability to maintain a high level of confidentialality and discretion regarding information and personal observations of students and staff.
• Ability to perform required work accurately and within established timelines
• Ability to function well in a high-paced and at times stressful environment.
• Ability to take and follow directions
• Proficient use of employee technology resources following district policies and procedures (e.g., email, web applications, absence management, student information systems, etc)

Duties/Responsibilities:

• Provide Tier 1 and Tier 2 support and troubleshooting for simple to moderate complex issues for both hardware and software to staff and students
• Provide implementation, support, and maintenance of desktop configurations
• Provide support and maintenance of all hardware including computers, projectors, interactive whiteboards, tablets, printers, copiers, peripherals, and servers.
• Assist in analyzing new and modified software in relation to installation requirements
• Maintains an inventory of hardware, software, and other equipment
• Contributes to development and implementation of the District's Technology Plan
• Assists in providing technical training to staff for implementation of new technology systems and skills development for existing technology systems
• Assists in the preparation of technical documentation for staff, students, and families regarding district technology
• Assists in the development, implementation, and maintenance of disaster recovery plan
• Assists in the development, implementation, and maintenance of a recycling plan for obsolete technology.
• Provides technical support to track, document, and update support tickets using the district help desk system
• Prepare, deploy, inventory and collect student and staff devices
• Perform routine maintenance and troubleshooting on school technology equipment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

• Sedentary to medium strength needed to exert force 20-50 lbs. occasionally, 10-25 lbs. frequently, and up to 10 lbs. constantly.
• Occasional climbing, crawling and working in tight areas, frequent stooping, kneeling, crouching, reaching, handling, fingering, talking, and hearing.
• Mobility to work in a typical office and school setting.
• Stamina to remain seated and maintain concentration in person and over the telephone.
• Vision including frequent near acuity, occasional far acuity, and color vision.
• Reading printed materials, VDT screens, and other monitoring devices.
• Requires the individual to meet multiple demands from several people and interact with the public, students, and staff.