Senior Help Desk Analyst
PRI Technology
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from PRI Technology Senior Technical Recruiter at PRI Technology This in an ONSITE role in TRUMBULL, CT Must have some MSP experience Looking for a mid-level who is smart and capable Must have excellent comm skills White glove service is a must, supporting high-end clients Resolve situations with VIP clients (white glove experience) Troubleshoot and resolve critical server, network, and lines of business incidents Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP Cisco Microsoft Exchange Server/Exchange Online Remote access technologies, including RDS and VPN Wireless controllers and access points, routers, firewalls, and network switches Resolve escalated issues from the L1 and L2 team members Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc. Mentor team members on technology Collaborate with other departments to solve complex issues Tasks assigned by the Director of Service Desk.
MUST HAVE:
- High School diploma, Bachelor’s Degree a plus
- Minimum of 7 years work experience in a Help Desk role
- CompTIA A+/Network+ or equivalent experience
- MCSA or equivalent experience
- Complete technical understanding and expertise in the following:
- Public and private DNS functionality
- Mail flow diagnostics
- VPN support and configuration
- File server support and configuration
Vacancy posted 5 days ago
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