Resident Relations Consultant

Job Description

Job Description

About the Community: Monterey Ranch is a 1072-unit apartment community in south Austin, TX. Monterey Ranch amenities include 5 swimming pools, a state-of-the-art fitness center, 2 tennis courts, soccer field, and a community center with a movie theater.

About the Role: This position is responsible for providing the highest level of service and support to the Leasing Office’s prospects, vendors, and residents. Answers, prioritizes, and directs incoming phone calls in a courteous and professional manner. Organizes and manages daily work orders, filing, parking assignments, resident auto placards and overall administrative responsibilities of the leasing office.

• Answer, screen, and direct incoming calls.
• Greet and assist visitors to the Leasing Office and schedule appointments as needed.
• Take resident work order requests and input them into the CRM Software.
• Ensure completion of finalized work orders with the residents and the maintenance team.
• Assist maintenance department with vendor services including scheduling services with residents.
• Organizes and assign parking spaces to residents and issue automobile placards.
• Responsible for calling residents regarding upcoming renewals and preparing all renewal paperwork accurately.
• Plan and organize resident events.
• Assist in maintaining community amenity spaces.
• Weekly/Monthly community inspections.
• Complete resident transfers including inspection units and touring new apartments for onsite transfers.

Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• At least one year of previous experience in property management, hospitality, customer service or a related field is required.
• The ability to multitask and manage time effectively while adhering to certain deadlines.
• Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.

Physical Requirements:

• Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
• Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.

Benefits Highlights:

• Competitive Bonus Programs
• 401(k) + Company Match
• Medical, Dental, & Vision Insurance
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Educational & Vocational Assistance
• Employee Assistance Program

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.