Outbound Sales Representative

Job Description

Job Description

REPORTS TO :              Senior Director, Audience Services
STATUS :                      Part-time, Non-Exempt 

Lyric Opera of Chicago is where the world sings — and where Chicago comes alive.

Under the leadership of General Director, President & CEO John Mangum and Music Director Enrique Mazzola, Lyric stands at the intersection of artistic excellence and civic purpose, harnessing the full power of opera — voice, orchestra, stagecraft, and story — to illuminate the questions, emotions, and experiences that define us as human beings.

Nearly 75 seasons of world-class performances have made Lyric one of the greatest opera companies in the world. What drives us now is what has always driven us: the belief that this art form, at its best, can move people in ways nothing else can. Lyric is also Chicago’s partner — in its neighborhoods, its schools, and its communities — through education, engagement, and a relentless commitment to making opera accessible, relevant, and irresistible to everyone. At the heart of that commitment is The Patrick G. and Shirley W. Ryan Opera Center, which trains the artists who will carry this art form into its future. Every night when the curtain rises, Lyric reminds this city — and the world — why live performance still matters.

Lyric Opera of Chicago doesn’t just present opera, it redefines what opera can be. It’s where Chicago comes to be moved — come inside.

We are searching for an Outbound Sales Representative to be responsible for actively soliciting patrons to purchase tickets for our opera season and all ancillary productions of Lyric Opera of Chicago. This may include monetary solicitations. The ideal candidate is a skilled sales professional, who leverages their persuasive abilities to engage potential customers and drive sales and contributions through phone interactions.

DUTIES AND RESPONSIBILITIES:

 

• Demonstrate leadership in accordance with Lyric’s mission and vision.
• Solicit primarily for the sale of tickets, cross-selling as well as up-selling.
• Complete outbound calls to solicit donations and demonstrate a knowledge of Lyric’s membership programs and benefits.
• Ability to solve problems on the phone while maintaining a positive attitude that upholds Lyric’s commitment to excellence.

KNOWLEDGE AND SKILLS:

 

• Bachelor's Degree from an accredited college or university in Voice or Music preferred.
• Previous sales experience is a plus but not required.
• Working knowledge of and comfort working with:
  • Microsoft and Google suite products
  • CRM expertise (Tessitura a strong plus) not required.
• Outstanding communication skills with the ability to think fast and adjust a sale to fit each patron’s needs.
• Strong written skills are required.
• A positive and friendly work attitude is required.
• Ability to work and think independently, a motivated self-starter who also works well in a larger team.
• Ability to use knowledge of Lyric’s packages and offerings to tailor options to each patron.

WORK CONDITIONS:

• Sitting for extended periods of time.
• Ability to operate a computer and to handle other office equipment.
• Flexible hours available: minimum 15 - maximum 29 hours per week. Either weekday, weekend or evening work is required.

COMPENSATION:

Job Classification: Full-time, Non-Exempt

Hourly rate is $17.05 plus commission.

Application Deadline: August 6, 2026 (5:00pm CT)

Lyric Opera of Chicago is committed to fostering a diverse, inclusive, and equitable workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, national origin, sex, gender identity, gender expression, sexual orientation, religion, age, disability, genetic information, pregnancy, parental status, socio-economic status, veteran status, or any other status protected by applicable federal, state, or local laws. We strongly encourage individuals of all backgrounds to apply.

 

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