Automotive Service Advisor (Honda Dealership)

Honda of Concord Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 We are searching for Automotive Service Advisors with enthusiasm to join our dynamic Honda service team in Concord, NC - An award-winning Hendrick Automotive Group Dealership located just minutes from I-85 and Charlotte Motor Speedway! Job Summary: In this role, you will serve as the vital link between customers and our technicians, ensuring a seamless and positive experience from start to finish. Your expertise in Honda vehicles and automotive diagnostics will help drive customer satisfaction and loyalty while supporting our dealership’s commitment to excellence. If you thrive in a fast-paced environment and have a knack for understanding vehicle needs, this position offers an exciting opportunity to accelerate your career in the automotive industry! Pay Range: $60,000 - $150,000 per year (commission pay structure based on job performance) - Top Performers earning $90k plus! Benefits: Rewarding performance-based pay plans and bonuses Service Advisor Onboarding Program 401(k) Retirement Plan with Company Match Largest privately owned auto group in the country, GREAT career growth potential Paid Medical - NO COST Employee Healthcare and Prescription Plan Generous paid time off/vacation and sick days Basic Life Insurance NO COST Employee Assistance Program Employee Discounts 100% Paid Manufacturer Training Comprehensive employee recognition/rewards programs Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award Successful Team approach with Doing Business the Right Way Focus Job Responsibilities: Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs. Provide detailed explanations of recommended repairs and maintenance services, including oil changes, tire services, brake repair, suspension, transmissions, and more. Prepare accurate auto estimates using dealership systems and communicate costs clearly to customers. Coordinate with technicians to prioritize repairs and ensure timely completion of services. Upsell additional services or maintenance based on customer needs while maintaining transparency and integrity. Process payments efficiently while maintaining accurate financial records. Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness. Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques. Ensure all service documentation complies with company policies and industry standards. Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks. Stay informed about the latest automotive technologies and repair procedures to provide expert advice. Pre-Qualifications: Valid Driver's License. College Degree, Vocational/Trade Certificate, High School Diploma, or equivalent. Satisfactory work experience in a competitive environment, sales experience is a plus. Essential Skills: Familiarity with CRM software and/or Dealership Management Systems (DMS) such as Reynolds & Reynolds is a plus. Excellent customer service skills with the ability to communicate technical information clearly and professionally. Ability to upsell products while maintaining honesty and transparency with customers. Ability to process payments accurately and responsibly. Computer Skills: Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Candidates must be able to work Full-Time hours on a consistent basis. Scheduled shifts are typically 5-days per week, rotating weekends included, and holidays (business hours Monday - Saturday). Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Environment Demands: Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Hendrick Automotive Group's Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another, we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. Equal Opportunity: Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit Company Culture and Values: Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #J-18808-Ljbffr Hendrick Automotive Group