Chief Title Officer

Purpose of Job

In conjunction with the general manager, this position is responsible for overseeing production turnaround and quality control of all title insurance products as well as troubleshooting all technical and underwriting problems. In addition, this position is responsible for resolving agent-consumer issues relating to examination and title issues.

Job Duties and Responsibilities (Essential Job Functions)

• Confer with title officers and examiners, recommending solutions and identifying means to correct title problems. Assists in recommending appropriate risk conscious business decisions. (50 – 60%)
• Troubleshoot and act as liaison between escrow, sales associates and consumers, when resolution at another level or department of the organization has not been effectively addressed. This may include, but not limited to: technical questions and problems in the examination and recording process, and underwriting problems that may occur prior to or post close of escrow, recordation and issuance of policy. (15 – 20%)
• Provide management and supervision of staff. (10 – 20%)

• Recruit, select, train, develop, evaluate, motivate and retain staff for the successful performance of the department and achievement of company objectives.
• Keep staff abreast of current practice and informed of new developments.
• Provide effective, safe, and efficient working conditions, space, equipment, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department.
• Delegate work to office staff.

• Examine and issue title commitments particularly for more complex, high-liability and commercial transactions. (10 - 20%)
• Provide guidance, technical and examining assistance to various functions. (5 – 10%)

• Maintain a close relationship with insurance underwriters and confers with them as technical issues arise which require their consideration or approval.
• Offer technical and examining assistance guidance to the recording and policy areas as needed. This will include review and approval to record documents as needed by the recording supervisor.
• Provide assistance to the policy coordinator as needed on issues of new policies endorsements, etc.
• Work closely with the general manager on day-to-day operational matters.
• Partner with underwriting when necessary to consult and advise the general manager and president, as needed, on business decisions. This advice and consult will be based on acceptable underwriting practices and business necessity.

• Handle all scriveners errors, claims processing and follow-up. (0 – 5%)
• Performs other duties as requested or as needed to fulfill the purpose of the job (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge.

Experience:

• Minimum 5+ years of successively more complex title examining (commercial and/or sectionals).
• Previous supervisory experience preferred.

Knowledge and Skills:

• Demonstrated knowledge of title issues, statutes and laws relating to real estate ownership and conveyance.
• Effective oral and written communication skills. Group presentation skills.
• Moderate / high level of software proficiency including proficiency in Microsoft Office Suite and familiarity with a variety of specialized title software programs.
• Ability to work well under production deadlines while maintaining positive attitude.
• Detail-oriented; excellent proofing, analytical and problem-solving skills.
• Demonstrated organizational and administrative skills. Ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to work both independently and as part of a team.
• Strong commitment to highly responsive customer service.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Documented history of high-performance results and leadership qualities in previous positions.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.