Chief Club Operations & Guest Experience

About The Job We are seeking an experienced, strategic, and member-focused General Manager of Club Operations to lead and oversee all club operations across The Seagate's private club portfolio, including Country Club, Beach Club, food and beverage outlets, recreational amenities, membership experiences, and club events. About The Job We are seeking an experienced, strategic, and member-focused General Manager of Club Operations to lead and oversee all club operations across The Seagate's private club portfolio, including Country Club, Beach Club, food and beverage outlets, recreational amenities, membership experiences, and club events. This role serves as the senior operational leader responsible for ensuring exceptional service delivery, financial performance, operational consistency, and member satisfaction across all club venues. The Director of Club Operations will partner closely with Membership, Marketing, Culinary, Golf, Recreation, and Resort leadership teams to create innovative experiences that drive engagement, retention, and revenue growth while maintaining The Seagate's luxury standards. The ideal candidate is a dynamic hospitality executive with a proven track record of leading complex operations, developing high-performing teams, driving financial results, and cultivating strong member relationships within a luxury club, resort, or hospitality environment. What You Do Provide strategic leadership and operational oversight for all club operations, including Beach Club, Country Club, food and beverage venues, recreational amenities, membership experiences, events, and guest services. Lead and mentor department heads and operational leaders, fostering a culture of accountability, collaboration, engagement, and service excellence. Develop and execute operational strategies, business plans, annual budgets, capital plans, and revenue forecasts to support organizational goals. Partner with club, resort, and executive leadership to align operational priorities with the overall vision and growth strategy of the organization. Drive exceptional member and guest experiences by ensuring personalized service, consistent execution, and a strong culture of hospitality across all departments. Collaborate with Membership and Marketing teams to enhance member engagement, support retention initiatives, and develop innovative club programming and activations. Partner with Culinary and Food & Beverage leadership to elevate dining experiences, special events, catering programs, and outlet performance. Monitor operational performance metrics and financial results, implementing process improvements that enhance service, efficiency, profitability, and member satisfaction. Ensure all club facilities, amenities, and public spaces maintain the highest standards of appearance, cleanliness, functionality, and safety. Oversee labor management, scheduling strategies, productivity standards, and workforce planning across club operations. Support membership sales and retention efforts through operational excellence, relationship building, and active participation in member events and club activities. Build and maintain strong relationships with members, guests, ownership, stakeholders, and resort leadership. Lead regular operational meetings and conduct ongoing performance reviews to ensure accountability and alignment with organizational goals. Collaborate with Human Resources on recruitment, onboarding, performance management, employee relations, succession planning, and leadership development initiatives. Ensure compliance with all company policies, safety standards, OSHA regulations, and applicable local, state, and federal laws. Champion The Seagate's culture, values, and commitment to delivering unparalleled luxury hospitality experiences. Perform other duties as assigned. What You Bring To The Table 7+ years of progressive leadership experience in club management, luxury hospitality, resort operations, or private club environments. Proven experience leading multi-department operations with responsibility for financial performance, service delivery, and team leadership. Strong business acumen with expertise in budgeting, forecasting, financial analysis, labor management, and revenue optimization. Demonstrated success building, coaching, and developing high-performing leadership teams. Exceptional member and guest service skills with a passion for creating memorable experiences and fostering long-term relationships. Strong knowledge of food and beverage operations, club programming, membership experiences, and luxury hospitality standards. Excellent communication, interpersonal, conflict-resolution, and decision-making abilities. Ability to effectively manage multiple priorities in a fast-paced, service-oriented environment. Strong organizational and project management skills with exceptional attention to detail. Professional presence and demeanor appropriate for a luxury club environment. Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. CMAA, ServSafe Manager, TIPS, CPR, or related industry certifications preferred. Ability to adapt quickly, lead change effectively, and drive continuous operational improvement. Flexibility to work evenings, weekends, holidays, and special events as business needs require. Ability to sit, stand, and walk for extended periods. Ability to work both indoors and outdoors in varying weather conditions. Ability to lift, carry, push, and pull up to 50 pounds. Ability to operate a vehicle, golf cart, or other club equipment as required. Ability to work a flexible schedule, including nights, weekends, holidays, and special events. #J-18808-Ljbffr