Lead Teller - Waterford Lakes

Lead Teller - Waterford Lakes

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. As a Lead Member Service Representative for our Waterford Lakes branch, you'll be the first step in helping our members live financially free!

Step into a leadership role where service and development come together. As a Lead MSR, you'll oversee daily teller line operations, ensuring every member interaction is efficient, accurate, and aligned with our commitment to exceptional service. You'll serve as the go-to resource for your team - providing real-time support, coaching, and guidance.

In this role, you'll balance operational excellence with meaningful member engagement. From managing cash controls and maintaining compliance to uncovering member needs and recommending solutions, you'll play a critical part in both the day-to-day success of the branch and the financial well-being of our members. If you're a confident decision-maker with a passion for developing others and delivering outstanding service, this is your opportunity to grow your leadership impact.

Your Role in Our Mission:

• Lead daily teller line operations — including scheduling, transaction support, on-the-job training, and performance monitoring — to ensure efficient, accurate, and consistent service delivery.
• Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing.
• Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures.
• Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals.
• Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded.
• Remain fully up to date on operational procedures, systems, and all product/service offerings.
• Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels.
• Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting.
• Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.

What Makes You a Great Fit:

• Strong performance and a desire to grow in a leadership role.
• Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
• A proven track record of delivering excellent member service while driving referrals and deepening relationships.
• Confident, consistent, and capable of making decisions independently while knowing when to escalate.
• Natural leader and coach; you're skilled at motivating others, providing feedback, and helping your teammates succeed.
• Highly organized with a strong attention to detail.
• Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch.
• Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team.

A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible to receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2025 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.