Tech Supervisor

Job Description

Abacus Solutions Group is currently sourcing for a Tech Supervisor for a brand-new warehouse opening in the Southaven, MS area.

Responsibilities:

Systems and platform administration

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• Administer the SALT server.
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• Support DTS and B2C order processing in SALT.
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• Monitor server health and memory capacity.
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• Resolve items in error folders.
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• Run scheduled and ad-hoc operational reports.
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Equipment and automation

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• Maintain cleaning logs for printers and bots.
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• Operate and perform minor repairs on the autobagger.
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• Create and maintain ZPL label formats.
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• Keep a current list of all arrays and totes on site.
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End-user support and training

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• Respond to calls, pages, and emails about computer issues.
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• Explain technical issues in non-technical terms.
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• Submit and track support tickets.
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• Train team members on computer hardware and software.
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• Gather, analyze, and process information to identify and resolve issues.
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Asset and data management

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• Maintain inventory of computer equipment, including monitors, keyboards, and printers.
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• Search back-end systems for order information.
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Qualifications:

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• Ability to lift and carry up to 50 pounds regularly.
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• Standing, walking, bending, and twisting for extended periods.
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• Capacity to work in a fast-paced environment with varying temperatures.
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• Ability to handle repetitive tasks while maintaining attention to detail.
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• Self-directed with a high sense of urgency; resourceful and adaptable.
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• Strong attention to detail.
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• Analytical and problem-solving skills.
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• Ability to lead a team in stressful situations.
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• Excellent communication and presentation skills.
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• Basic to intermediate computer skills.
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Compensation: $75K - $80K