Front Office Supervisor

Overview Front Office Supervisors lead agents responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunity for casual conversation, directly impacting the guest experience. The supervisor may also process payments, respond to inquiries, and handle scheduling, payroll, and interviewing. Responsibilities Supervisors possess strong leadership, communication, and relationship skills. They support senior leadership by developing and assuming basic management responsibilities. They coach, give direction, and may include training, scheduling, payroll, and interviewing. Qualifications True desire to satisfy the needs of others in a fast‑paced environment. Refined verbal and written communication skills. Ability to stand for long periods of time. Experience and a thorough understanding of Front Office operations. Previous supervisory experience in a Hotel environment preferred. Ability to work flexible and extended hours, including weekends and holidays. Benefits & Perks Health and welfare plans, 401(k) plan, College Saving Plan, Employee Stock Purchase Plan, paid time off, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations, free colleague meals during shifts, well‑being and educational assistance. Many more. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Thompson Palm Springs | Palm Springs, CA, US #J-18808-Ljbffr